5+ years of experience in electric power generation, generator service, diesel engines, or heavy equipment field service.
Previous leadership or supervisory experience directing technicians.
Strong technical knowledge of generator systems and diesel engines.
Experience in coordinating field service work, including scheduling and resource management.
Ability to troubleshoot technical service issues effectively.
Excellent customer service and communication skills.
Strong business judgment regarding service productivity and operational performance.
Responsibilities
Lead and coordinate scheduling and dispatching of field technicians based on customer needs.
Monitor jobs from scheduling through completion to ensure safety and efficiency.
Provide troubleshooting assistance and remove obstacles for technicians.
Communicate with customers about job status and service expectations.
Collaborate with internal teams to support service and parts growth opportunities.
Lead and develop technicians through coaching and performance feedback.
Promote a strong safety culture and ensure compliance with safety practices.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Holidays and competitive PTO.
Company-provided laptop and cell phone.
Full Job Description
Generator Service - Field Service Supervisor Poughkeepsie, NY
Pay:$75,000-$90,000 per year (dependent on experience)
Bonus Potential: 15%
Benefits:
Medical/dental/vision insurance
401(k) with company match
Holidays & competitive PTO
Company provided laptop, & cell phone
Key Qualifications:
5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
This is a hands-on leadership role for someone who knows field service operations and understands what it takes to keep technicians productive, customers informed, and jobs moving. You'll oversee the day-to-day scheduling and coordination of our EPG field mechanics while providing the resources, technical support, communication, and leadership they need to deliver exceptional service to our customers.
If you have a strong background in generator service, diesel engines, electric power generation, or heavy equipment field service and you're ready to lead a skilled technical team, this is an opportunity to take the next step in your career.
What You'll Do
Lead & Coordinate Field Service Operations
Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
Coordinate the people, parts, tooling, materials, equipment, information, and time necessary to successfully complete field service work.
Monitor jobs from scheduling through completion to help ensure work is performed safely, efficiently, and profitably.
Provide technicians with troubleshooting assistance and help remove obstacles that could impact job completion.
Communicate with customers and internal teams regarding work scope, scheduling, job status, changing requirements, and service expectations.
Help ensure service operations meet established productivity, profitability, and operational performance expectations.
Deliver an Exceptional Customer Experience
Serve as a key point of contact for customers throughout the service process.
Build strong customer relationships through responsiveness, communication, problem-solving, and follow-through.
Work with customers and internal teams when job scope or service requirements change.
Help identify opportunities where additional service, repairs, maintenance, or product support can provide value to the customer.
Support Service & Parts Growth
Partner closely with the EPG Field Service Manager and Product Support Sales Representatives on customer opportunities.
Help promote Customer Service Agreements, preventative maintenance, repairs, and other product support solutions.
Collaborate with Power Systems teams, including Project Management, New Sales, Product Support Sales, and Rental, to coordinate schedules, costs, resources, and customer needs.
Evaluate technician coverage and workload to help ensure the department has the capacity to support current business and future growth.
Lead & Develop Our Technicians
Provide day-to-day leadership, coaching, feedback, and support to EPG field technicians.
Set clear expectations around safety, quality, productivity, customer service, and accountability.
Complete employee performance reviews and provide ongoing performance feedback and coaching.
Support the onboarding, training, development, and career progression of technicians.
Help create an environment where employees are engaged, accountable, collaborative, and proud of the work they perform.
Champion Safety
Promote a strong safety culture and reinforce safe work practices throughout field operations.
Ensure required safety training is completed and safety expectations are consistently followed.
Support compliance with H.O. Penn Environmental, Health & Safety requirements.
Help technicians recognize job hazards, evaluate risk, and take the appropriate steps to perform work safely.
Qualifications
5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
Experience coordinating field service work, including technician scheduling, job priorities, parts, tooling, equipment, and other resources.
Ability to understand technical service issues and provide or coordinate troubleshooting support for field technicians.
Strong customer service skills with the ability to communicate effectively with customers during routine service as well as challenging situations.
Ability to manage multiple priorities in a fast-paced field service environment.
Strong business judgment and an understanding of service productivity, job profitability, labor utilization, and operational performance.
Strong written and verbal communication skills.
Demonstrated commitment to workplace safety and safe work practices.
Physical Requirements:
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)
About H O Penn Machinery Company, Inc
H.O. Penn Machinery Company, Inc. is the Caterpillar Equipment dealer for New York City and the surrounding metropolitan area. We sell, rent, and service Caterpillar machines, generators, and engines to contractors, landscapers, and municipalities. We also offer training, parts, and financing services.
