Proficiency in Microsoft Excel, Tableau, and EPIC reporting tools for data analysis.
Experience in leading or supporting process improvement initiatives.
Outstanding communication skills across all organizational levels.
Exceptional attention to detail with strong problem-solving abilities.
Responsibilities
Represent ambulatory operations in strategic planning initiatives like clinic expansion and renovations.
Identify improvement opportunities using operational reports and surveys, initiating workplans to address gaps.
Oversee timekeeping and attendance tracking for clinical staff, generating relevant reports.
Process purchase orders and invoices for medical and office supplies, ensuring timely procurement.
Perform staffing analyses to support leadership in justifying new positions and managing workforce planning.
Track departmental compliance with performance appraisals and training requirements.
Manage projects from planning through completion, ensuring timelines and objectives are met.
Benefits
Regular full-time employment status.
Standard work shift from 9 AM to 5 PM.
Participation in strategic planning initiatives.
Opportunities for professional development and process improvement.
Collaboration with cross-functional teams in a dynamic environment.
Full Job Description
Emp Status Regular Full time
Work Shift
Compensation Range The base pay scale for this position is $73,500.00 - $112,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
SHIFT
9 AM - 5 PM
Outpatient Operations
Represent ambulatory operations in multi-disciplinary working groups, contributing to strategic planning initiatives such as clinic expansion, facility renovations, and construction-related adjustments.
Identify opportunities for improvement using operational reports, patient satisfaction surveys, physician experience surveys, and employee engagement data, initiating workplans to address gaps.
Business Operations
Oversee timekeeping and attendance tracking for clinical staff using Kronos, generating reports on lateness, attendance trends, and punch audits to support workforce management.
Process purchase orders (POs) and invoices for medical and office supplies, ensuring timely procurement and accurate financial tracking.
Perform routine and ad hoc staffing analyses, supporting leadership in justifying new positions; prepare and submit documentation for new position justifications, position requisitions, and personnel change forms (PCFs) in alignment with workforce planning needs.
Track and ensure departmental compliance with mandatory performance appraisals, annual competencies, and training requirements.
Assist in the development, review, and monitoring of the annual enterprise operational and capital budget, working with leadership and finance teams to align financial planning with departmental goals.
Support leadership in business planning for new programs and service moves for operational readiness
Project Management & Process Improvement
Responsible for managing projects and initiatives from planning through completion, ensuring timelines, deliverables, and objectives are met
Track progress, coordinate cross-functional stakeholders, identify barriers, and proactively address issues to maintain momentum and ensure successful execution.
Support leadership in the execution of improvement initiatives, leveraging data and workflow analysis to enhance clinical efficiency, patient care delivery, and operational effectiveness.
Work cross-functionally with administrators, clinicians, and IT teams to implement process improvements and support system upgrades, including EPIC optimizations and reporting enhancements.
Utilize Microsoft Excel, EPIC reports, and Tableau to analyze data and generate operational insights, supporting decision-making and performance evaluation.
Participate in change management efforts, ensuring smooth transitions for policy updates, technology implementations, and workflow modifications within outpatient nursing.
Capture and translate meeting discussions into clear action items, ensuring follow-up with stakeholders and adherence to project deadlines.
Assist with Data validation and running reports
Qualifications & Skills:
Education: Bachelor's degree required (Healthcare Administration, Business, or related field preferred). Master's preferred.
Experience: Minimum five (5) years of experience in healthcare operations, consulting, physician practice management, and/or healthcare IT.
Proficiency in Microsoft Excel, Tableau, and EPIC reporting tools for data analysis and process optimization.
Project Management: Experience in leading or supporting process improvement initiatives
Communication & Collaboration:
Outstanding oral, written, and presentation skills, with the ability to communicate effectively across all levels of the organization.
Strong interpersonal skills and ability to work collaboratively within high-functioning, cross-disciplinary teams in a matrixed environment.
Proven ability to synthesize various information sources and present findings in a clear, organized manner
Organizational & Analytical Skills:
Exceptional attention to detail and ability to manage multiple priorities in a fast-paced, dynamic setting.
Strong problem-solving abilities with a proactive approach to operational challenges.
Results-oriented, strategic thinker with a passion for problem solving
About Hospital for Special Surgery
Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
