Generator Service - Field Service Supervisor
Poughkeepsie, NYPay:$75,000-$90,000 per year (dependent on experience)
Bonus Potential: 15%
Benefits:- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided laptop, & cell phone
Key Qualifications: - 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
- Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
- Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
This is a hands-on leadership role for someone who knows field service operations and understands what it takes to keep technicians productive, customers informed, and jobs moving. You'll oversee the day-to-day scheduling and coordination of our EPG field mechanics while providing the resources, technical support, communication, and leadership they need to deliver exceptional service to our customers.
If you have a strong background in
generator service, diesel engines, electric power generation, or heavy equipment field service and you're ready to lead a skilled technical team, this is an opportunity to take the next step in your career.
What You'll DoLead & Coordinate Field Service Operations- Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
- Coordinate the people, parts, tooling, materials, equipment, information, and time necessary to successfully complete field service work.
- Monitor jobs from scheduling through completion to help ensure work is performed safely, efficiently, and profitably.
- Provide technicians with troubleshooting assistance and help remove obstacles that could impact job completion.
- Communicate with customers and internal teams regarding work scope, scheduling, job status, changing requirements, and service expectations.
- Help ensure service operations meet established productivity, profitability, and operational performance expectations.
Deliver an Exceptional Customer Experience- Serve as a key point of contact for customers throughout the service process.
- Build strong customer relationships through responsiveness, communication, problem-solving, and follow-through.
- Work with customers and internal teams when job scope or service requirements change.
- Help identify opportunities where additional service, repairs, maintenance, or product support can provide value to the customer.
Support Service & Parts Growth- Partner closely with the EPG Field Service Manager and Product Support Sales Representatives on customer opportunities.
- Help promote Customer Service Agreements, preventative maintenance, repairs, and other product support solutions.
- Collaborate with Power Systems teams, including Project Management, New Sales, Product Support Sales, and Rental, to coordinate schedules, costs, resources, and customer needs.
- Evaluate technician coverage and workload to help ensure the department has the capacity to support current business and future growth.
Lead & Develop Our Technicians- Provide day-to-day leadership, coaching, feedback, and support to EPG field technicians.
- Set clear expectations around safety, quality, productivity, customer service, and accountability.
- Complete employee performance reviews and provide ongoing performance feedback and coaching.
- Support the onboarding, training, development, and career progression of technicians.
- Help create an environment where employees are engaged, accountable, collaborative, and proud of the work they perform.
Champion Safety- Promote a strong safety culture and reinforce safe work practices throughout field operations.
- Ensure required safety training is completed and safety expectations are consistently followed.
- Support compliance with H.O. Penn Environmental, Health & Safety requirements.
- Help technicians recognize job hazards, evaluate risk, and take the appropriate steps to perform work safely.
Qualifications
- 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
- Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
- Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
- Experience coordinating field service work, including technician scheduling, job priorities, parts, tooling, equipment, and other resources.
- Ability to understand technical service issues and provide or coordinate troubleshooting support for field technicians.
- Strong customer service skills with the ability to communicate effectively with customers during routine service as well as challenging situations.
- Ability to manage multiple priorities in a fast-paced field service environment.
- Strong business judgment and an understanding of service productivity, job profitability, labor utilization, and operational performance.
- Strong written and verbal communication skills.
- Demonstrated commitment to workplace safety and safe work practices.
Physical Requirements:- Standing and/or sitting for prolonged periods of time
- Hand coordination (typing and writing)
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
