General Sales Manager

Volkswagen of Santa Fe

$80K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum two years of General Sales Manager experience overseeing full dealership operations
  • Proven record in team building and training with high customer satisfaction scores
  • Experience in driving showroom and internet traffic through marketing techniques
  • Background in leading a Business Development Center (BDC) effectively
  • Familiarity with Used Vehicle purchasing and merchandising strategies
  • Ability to enhance Finance and Insurance (F/I) income through training and leadership

Responsibilities

  • Coach sales team on effective closing techniques and drive team profitability
  • Lead showroom activities and maintain strong product knowledge
  • Analyze customer satisfaction scores and identify areas for improvement
  • Hire and manage performance of sales teams including New and Used, Internet Sales, and Finance Managers
  • Conduct regular sales training meetings for both new and experienced staff
  • Mentor sales representatives on best practices for performance enhancement
  • Develop and implement a CRM system for effective follow-up with prospects
  • Establish and monitor delivery procedures for customer follow-ups

Benefits

  • 401K plan
  • Health insurance coverage
  • Dental and vision insurance
  • Three weeks of paid time off after one year of employment
  • Mentorship program for professional development
  • Opportunities for career growth within the company
Full Job Description
We are looking for a General Sales Manager to join our growing team! The right candidate will have a track-record of hitting goals and be enthusiastic about coaching and leading others. Day-to-day tasks include overseeing a team of sales people and supporting our customers.

Benefits
  • 401K
  • Health
  • Dental
  • Vision
  • 3 weeks of paid time off after 1 year.
  • Mentor Program
  • Opportunities for Growth


Responsibilities
  • Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
  • Lead all showroom activities and maintain an experienced level of product knowledge
  • Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
  • Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
  • Conduct daily and weekly sales training meetings for Sales and Product Specialists
  • Mentor new and experienced sales reps on standard methodologies for improving performance
  • Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
  • Establish delivery procedures and monitor performance and execution
  • Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
  • Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis

Qualifications
  • Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
  • Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
  • Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
  • Extensive background in leading a BDC department
  • Some experience in Used Vehicle purchasing, merchandising and marketing
  • Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training

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