General Sales Manager-Downtown Subaru

Downtown Subaru of Oakland, CA

• $80K — $120K *
Oakland, CA 94601In-Person
Retail & Consumer Goods
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Minimum two years of GSM experience managing dealership operations
  • Proven track record in building and training effective sales teams
  • Strong customer satisfaction scores and profitability history
  • Experience driving showroom and internet traffic, including SEO and SEM
  • Familiarity with used vehicle purchasing and marketing strategies
  • Expertise in mentoring desk managers to enhance financial income

Responsibilities

  • Coach and train sales team on closing techniques for improved profitability
  • Oversee all showroom activities while maintaining product knowledge
  • Ensure high levels of customer satisfaction and identify areas for improvement
  • Recruit, motivate, and assess performance of sales teams and Finance Managers
  • Conduct regular training meetings for Sales and Product Specialists
  • Provide guidance to sales reps on best practices and performance enhancement
  • Implement and manage a CRM system for following up with prospects
  • Establish and monitor delivery procedures and customer introductions

Benefits

  • Ongoing training programs
  • Opportunities for advancement
  • Supportive, progressive company culture
  • Employee-focused work environment
  • Promotes from within, nurturing career development
Full Job Description
Responsibilities
  • Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
  • Lead all showroom activities and maintain an experienced level of product knowledge
  • Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
  • Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
  • Conduct daily and weekly sales training meetings for Sales and Product Specialists
  • Mentor new and experienced sales reps on standard methodologies for improving performance
  • Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
  • Establish delivery procedures and monitor performance and execution
  • Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
  • Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis

Qualifications
  • Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
  • Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
  • Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
  • Extensive background in leading a BDC department
  • Some experience in Used Vehicle purchasing, merchandising and marketing
  • Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
* Ladders Estimates

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