Proven leadership experience in high-end private clubs, especially in Membership, Golf Operations, or Food & Beverage.
Outgoing and personable with a confident yet humble leadership style.
Strong team motivation and decision-making skills, adaptable to changing priorities.
Solid understanding of financial management, including budgeting and profitability.
Proficient in Microsoft Office, club management systems, and emerging technologies.
Excellent interpersonal and communication skills for effective collaboration with Members and staff.
Genuine enthusiasm for outdoor activities like golf and skiing, reflecting the Club's lifestyle.
Bachelor's degree or equivalent experience; PGA/LPGA Class A membership or CMAA certification preferred.
Responsibilities
Maintain a visible presence to foster relationships and enhance Member experience.
Lead and mentor department managers, promoting a positive service culture.
Oversee daily operations across all departments for efficiency and quality service.
Develop and manage budgets, monitoring financial performance for profitability.
Communicate with Troon and Ownership to align operational priorities with the Club's vision.
Create and implement annual business plans and long-term strategic initiatives.
Introduce innovative ideas and leverage technology to improve operations and Member experience.
Ensure all facilities and amenities meet the standards of a premier private club.
Benefits
Opportunity to lead a premier private club with support from Troon, a leader in club management.
Engagement with a vibrant community in Crested Butte, enhancing personal and professional networks.
Access to exceptional recreational amenities, including golf and skiing.
Potential for professional development through mentorship and leadership opportunities.
Full Job Description
The Club at Crested Butte, located in the heart of the Colorado Rockies, is seeking an outgoing, energetic General Manager who embraces the mountain lifestyle and enjoys building meaningful relationships with Members and staff. The Club features an exceptional golf course, a private ski-in/ski-out Ski Club, and a variety of fitness, racquet, dining, and recreational amenities. As the visible face of the Club, this hands-on leader will set the standard for exceptional service, lead by example, and oversee daily operations and financial performance. The ideal candidate is personable, confident yet humble, and works closely with Troon and Ownership to bring the Club's vision to life. This position offers the opportunity to lead a premier private club with the support of Troon, a global leader in club management.
Key Responsibilities
Member Relations: Maintain a visible, approachable presence throughout the Club, building lasting relationships and ensuring an exceptional Member experience.
Leadership & Staff Development: Lead, mentor, and hold department managers accountable while fostering a positive, service-oriented culture.
Club Operations: Oversee all departments, ensuring consistent service, operational efficiency, and attention to detail.
Financial Management: Develop and manage operating and capital budgets, monitor financial performance, and identify opportunities to improve profitability.
Troon & Ownership Relations: Maintain open communication, align operational priorities with the Club's vision, and provide timely updates and recommendations.
Strategic Planning: Develop and execute annual business plans, capital improvements, and long-term initiatives.
Innovation & Technology: Introduce fresh ideas and leverage technology to enhance operations and the Member experience.
Facilities & Club Standards: Ensure all Club facilities, amenities, and grounds consistently meet the standards of a premier private club.
Community Engagement: Represent the Club within the Crested Butte community and participate in local activities and events.
Qualifications & Experience
Private Club Experience: Proven leadership experience at a high-end private club, preferably with a background in Membership, Golf Operations, or Food & Beverage.
Personality & Professionalism: Outgoing, personable, energetic, and honest, with a confident yet humble leadership style.
Leadership Skills: Strong ability to motivate teams, make sound decisions, solve problems, and adapt to changing priorities.
Financial Acumen: Solid understanding of financial statements, budgeting, profitability, and operational performance.
Technology Proficiency: Comfortable with Microsoft Office, AI, club management systems, and emerging technologies.
Communication Skills: Excellent interpersonal and communication skills with the ability to work effectively with Members, staff, Troon, and Ownership.
Active Lifestyle: Genuine enthusiasm for golf, skiing, fitness, and the outdoor recreational opportunities that define Crested Butte.
Education & Certifications: Bachelor's degree or equivalent experience. PGA/LPGA Class A membership or CMAA certification preferred.
Compensation: $200,000 + Bonus and Benefits
Physical Demands:
Regularly stands, walks and sits. Occasionally may climb, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.
Environment/Noise:
Occasionally works in outdoor weather conditions. Noise level is moderate.
Job Knowledge, Skill, and Ability Preferences:
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers; the manuals for the equipment the associates may use are in English).
Knowledge of Microsoft Office applications.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
