Summary of the Position: Tishman Speyer is seeking an experienced hospitality leader to serve as General Manager of a class A commercial property in New York City. Reporting to the Deputy Regional Director, this position offers a unique opportunity to oversee the day-to-day operations of one of the world's most iconic and recognized commercial properties while delivering a best-in-class guest experience to customers, visitors and stakeholders. You will lead a high-performing, service-oriented team, elevating the standard of operational excellence and hospitality with the goal of providing the highest quality experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy. In addition, this role will play a critical leadership role in the planning, coordination, and execution of the building's redevelopment, partnering closely with Asset Management, Design & Construction, Leasing, and ownership stakeholders to reposition the asset as a best-in-class property and deliver the long-term vision for this iconic asset.
The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.
Key Responsibilities: Hospitality / Leadership: - Lead the Property Management and Maintenance teams with a hospitality-first philosophy, delivering seamless and elevated experiences throughout the property.
- Champion and curate customer touchpoints- from lobby experience to amenity activation-with a focus on personalization, white-glove service, and community engagement in addition to traditional operations management.
- Understand business needs and leverage our platform to solve real estate challenges.
- Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere.
- Partner with Asset Management on various projects as determined by regional leaders and/or Managing Director.
- Responsible for the relationship between Owner and Property Management Agreement(s).
- Collaborate with the Leasing Team on all aspects, inclusive of marketing, relationship management and advertising campaigns.
- Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations.
- Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.
- Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement.
Operations:- Lead property operations in support of a multi-million-dollar redevelopment, coordinating with internal and external stakeholders to ensure successful execution of redevelopment initiatives while maintaining operational excellence and an exceptional customer experience throughout the project lifecycle
- Own the annual operating budget and capital plan, including forecasting, variance analysis, reporting and presentation to internal stakeholders and partners.
- Budget management and financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.
- Work with the accounting team to ensure the accuracy of financial reporting.
- Oversee the management of third-party maintenance contractors to ensure compliance with contractual obligations.
- Facilitate pre-built, landlord-built, customer-built projects, and drawing reviews.
- Direct all base building capital and major repair and maintenance projects; track and manage finances for projects.
- Collaborate with the Design & Construction team with building projects and customer communications.
About You:- 7+ years of experience in luxury hospitality operations or facilities management, including oversight of large teams and high-profiles properties.
- Deep understanding of guest experience best practices, luxury service standards and experiential operations.
- Prior experience project managing capital projects
- Bachelor's degree required.
- Financial management and business operations experience required
- Proficient in Microsoft Office or equivalent
- Ability to travel between floors and buildings in order to effectively communicate with the team and customers
Critical Competencies for Success:- Experience managing a multi-layered team
- Takes initiative and is proactive leader always focused on continuous improvement
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and project management skills
- Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
- Eager to be a part of a fast-paced and dynamic work environment
Additional Requirements:- Prolonged periods of standing
- Frequent walking
- Occasionally lift and/or move 10-20 lbs
The base compensation range for this role is $200,000 to $250,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
