We9re seeking a dynamic, results-driven Hotel General Manager to lead the Sonesta ES Suites San Diego - Rancho Bernardo. This isn9t just about managing a hotel. It9s about building a culture where employees take pride in their work, guests feel genuinely cared for, and operational excellence drives financial success. Our ideal candidate is a hands-on hospitality leader who knows how to balance people, performance, and profitability. Someone who leads by example, develops future leaders, understands the numbers, and isn9t afraid to roll up their sleeves when the operation needs them.
Position Overview:As General Manager, you9ll have overall responsibility for the hotel9s operations, financial performance, guest satisfaction, team development, and brand compliance. You9ll oversee an extended-stay property serving business travelers, relocation guests, and leisure visitors. Success requires understanding the unique needs of extended-stay guests while driving occupancy, controlling expenses, and maintaining an exceptional property. You9ll work closely with regional leadership and support teams to execute business strategies, strengthen operational performance, and position the hotel for long-term success
Responsibilities:Lead, Inspire & Develop Your TeamBuild a positive, accountable, and engaging workplace culture.
Recruit, coach, develop, and retain high-performing employees and department leaders.
Lead by example through a visible, hands-on management approach.
Establish clear expectations and consistently follow through on performance.
Foster teamwork, open communication, and professional development.
Create an environment where employees feel valued and empowered to deliver exceptional hospitality.
Drive Financial PerformanceTake ownership of the property9s financial results, including revenue, profitability, and expense management.
Develop and execute strategies to maximize occupancy, ADR, RevPAR, and GOP.
Review financial statements, forecasts, budgets, and operating results to identify opportunities for improvement.
Manage labor, purchasing, inventory, and controllable expenses while maintaining service standards.
Collaborate with revenue management and sales teams to strengthen market positioning and capture business opportunities.
Make informed business decisions that support both short-term performance and long-term asset value.
Deliver Outrageous HospitalityChampion a guest-first culture focused on creating memorable experiences.
Maintain a visible presence throughout the property and actively engage with guests.
Monitor guest satisfaction, online reputation, and brand performance indicators.
Respond promptly to guest concerns, identify root causes, and implement lasting solutions.
Ensure consistency in cleanliness, service delivery, and overall property presentation.
Anticipate the needs of extended-stay guests and create an atmosphere that feels like a home away from home.
Protect the Property & Maintain Operational ExcellenceOversee front office, housekeeping, maintenance, breakfast operations, and all other hotel functions.
Ensure compliance with Sonesta brand standards, quality assurance expectations, and company operating procedures.
Maintain a proactive approach to preventative maintenance, safety, and asset preservation.
Ensure compliance with applicable employment, wage and hour, health, and safety requirements.
Maintain accurate reporting, documentation, and communication with corporate leadership.
Identify operational challenges early and take ownership of timely resolutions.
Build Business & Strengthen PartnershipsPartner with sales and revenue leadership to identify opportunities within the local market.
Develop relationships with corporate accounts, extended-stay clients, and community partners.
Monitor market conditions, competitive performance, and business trends.
Support sales initiatives that drive repeat business, corporate demand, and market share growth.
Requirements:- Proven hotel leadership experience, preferably as a General Manager or Assistant General Manager.
- Experience in extended-stay, select-service, or comparable hotel operations strongly preferred.
- Strong understanding of hotel financial performance, budgeting, forecasting, and P&L management.
- Working knowledge of revenue management, hotel sales, and guest satisfaction strategies.
- Demonstrated ability to recruit, develop, and motivate successful teams.
- Experience maintaining brand standards and preparing for quality assurance inspections.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent communication skills and a leadership style built on accountability and respect.
- Familiarity with hotel property management systems and Microsoft Office applications.
- Flexibility to support hotel operations as business needs require, including occasional evenings, weekends, and holidays.
