General Manager, Service Center
Req Id: 2766
Workplace Type: On-Site
Job Shift: 1st
Brand: Ryerson
Job Location: Greensboro
Posting Start Date: 6/18/26
Roles and Responsibilities- Drive strong safety culture in conformance with company and industry standards
- Lead and oversee all commercial and operational activities within the service center
- Establish sales and profit goals for the service center, including margin targets
- Develop strategic and tactical plans to grow and support the service center product offering
- Establish and meet service, quality, and profitability goals
- Train, coach, and develop team members
- Build credibility and trust while providing an excellent customer experience
- Meet or exceed EBITDA goals established for your location
- Understand the financial basics of the business as they relate to the profitability of the company
- All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
Requirements- Bachelor's Degree required
- A minimum of 10 years of leadership experience in a manufacturing environment with a demonstrated track record of performance is required; Metal Service Center experience is a plus
- Experience in the development and execution of strategically defined sales programs that have shown profitable growth in different market application
- Familiarity with OEM-style quality programs and expectations contained within
- Understanding of ISO policies, procedures, and work instructions as outlined by ISO
- Strong data analysis skills and proficiency with Excel is required
- Analytical ability to understand metrics as a way to measure performance
- Demonstrated leadership skills with the ability to train and mentor employees
- Demonstrated a proactive approach to business and strong customer service orientation
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