Job Description:The General Manager will report to the COO and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.
Duties and Responsibilities:- Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
- Be the main point of contact for our client and attend meetings and conference calls as needed.
- Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
- Hire (interviews, road tests, etc.), train and develop new drivers.
- Ensure compliance with all company policies.
- Report and follow up on any maintenance issues with vendor.
- Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
- Reinforce safety awareness in a manner that promotes cooperation and improved morale.
- Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
- Analyze and interpret ridership numbers and suggest route changes accordingly.
- Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:- Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
- Excellent written and oral communication and interpersonal skills
- Working knowledge of Google Workspace and Microsoft Office
- Ability to work independently and as part of team
- Additional skills and physical demands may apply
Education and Qualifications: Hard Requirements
- 5+ years' experience Operations Management
Preferred Requirements
- Licensed Class B driver (Passenger and Air brakes endorsement).
- Bachelor's degree or equivalent.
- Work experience in public or private alternative transportation demand management (TDM)
We OfferPhysical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- Unlimited PTO
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
