Job Skills / RequirementsWe are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects - from field execution to financial performance - reporting directly to ownership
OPERATIONS LEADERSHIP
- Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
- Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
- Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
- Ensure accurate documentation, reporting, and recordkeeping across all service lines
- Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
- Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
- Maintain a safe, compliant work environment for all staff on every job site
- Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise
FINANCIAL & REPORTING
- Own the division P&L - revenue, expenses, margins, and profitability
- Develop budgets and forecasts with ownership and present regular performance reports
- Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
- Oversee billing accuracy and collections, ensuring financial compliance on every job
- Identify growth opportunities and implement strategies to increase division revenue
CLIENT, INSURANCE & TPA RELATIONS
- Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
- Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
- Keep homeowners and property owners informed from first response through project close
- Follow TPA pricing guidelines and fee schedules while protecting job profitability
- Communicate scope changes, supplements, and project status promptly and professionally to all parties
TEAM LEADERSHIP & DEVELOPMENT
- Lead the full restoration team - field crews, project managers, and administrative staff - with clear roles, expectations, and accountability
- Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
- Oversee administrative staff - job coordinators, estimating support, billing, and file administration - so job files move smoothly from intake through collections
- Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
- Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
- Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong
Qualifications- 5+ years of restoration industry experience, including leadership roles
- Hands-on TPA experience with Alacrity Services and Contractor Connection - portal documentation, SLA compliance, and supplements
- Experience negotiating with adjusters on TPA and direct insurance claims
- Proven ability to manage project budgets and read P&L statements
- Experience coordinating reconstruction subcontractors and managing vendor relationships
- Track record leading field crews, project managers, and administrative staff
- Proficiency with Xactimate and job management software (e.g. Jonas)
- Excellent written and verbal communication with clients, carriers, and ownership
- Ability to manage multiple priorities in a fast-paced, KPI-driven environment
- Availability for weekends and storm mobilizations as needed
Certification Requirements (All) IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST
Additional Information / Benefits Minimum Age 18+ years old
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Company Vehicle and Phone
This job reports to the Owners
This is a
Full-Time position
Travel is required occasionally
