5-7 years of experience in security or related operations management
Strong P&L management skills
Proficient in Microsoft Office and scheduling software (Winteam)
Excellent written and verbal communication skills
Ability to build strong community relationships
Self-starter with a capacity to thrive in fast-paced environments
Strong analytical and problem-solving abilities
Responsibilities
Oversee security operations and customer contract services for the Guarding division
Maintain performance within fiscal parameters and manage P&L
Ensure compliance with audit procedures and governmental regulations
Recruit and interview staff to meet client needs
Develop client relations and secure new business opportunities
Train, evaluate, and document employee performance
Prepare reports and respond to inquiries regarding operations
Benefits
Paid Holidays
401K/403b Plan
Short Term Disability
Dental Insurance
Paid Vacation
Long Term Disability
Paid Sick Days
Vision Insurance
Medical Insurance
Life Insurance
Full Job Description
Job Details
Summary of Duties:
The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources-such as workforce planning tools, strategic hiring initiatives, and Microsoft Office-to implement efficient, data-driven solutions that support organizational goals.
Duties and Responsibilities:
Responsible for security operations and customer contract services for the Guarding division
Maintain performance and operate within fiscal parameters; strong P&L management is a must
Ensure and maintain sound audit procedures complying with governmental regulations
Recruit and interview new employees to meet the needs of our guarding clients.
Execute operations and training while maintaining the sound discipline of corporate procedures
Regularly meet with customers to ensure mutual goals and objectives are met
Develop client relations and secure new business opportunities
Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
Prepare reports, investigate, respond to questions, and provide documentation.
Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
May be requested to perform other duties as assigned based on the SVP's needs or client activity.
Use proper body mechanics while performing duties.
Demonstrate the ability to think clearly during crisis or high-stress periods.
Possess empathetic abilities in dealing with employees and their questions.
Demonstrate ability to work with others and interact appropriately.
Maintain communication with the team on any changes that may affect operations.
Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
Partner with Corporate HR teams on special projects and assignments
Qualifications:
Strong ability to multi-task and prioritize urgent staffing needs.
Proven experience in establishing strong relationships with community-based methods.
Strong networking and relationship-building experience
Excellent written and verbal communication skills
Self-starter, with the ability to thrive in a fast-paced environment.
Demonstrated proficiency with programs like Microsoft Office, Scheduling Software (Winteam)
Ability to work independently and with a team.
Required Skills/Abilities:
Positive, solution-focused attitude
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Thorough knowledge of employment-related laws and regulations
Proficient with Microsoft Office Suite or related software.
Experience:
At least 3 to 5 years of experience managing security or related industry operations
