Content Governance Manager

Job Description
Content Governance Manager

Location: Marlborough, MA

Hybrid: 3 days onsite required.

About the role:

The Content Governance Manager ensures the organization delivers the right message, content, and solutions to the right customer at the right time while maintaining compliance with applicable Legal, Regulatory, Medical, and Quality standards.

This role leads content governance, review excellence, and continuous improvement while maintaining direct accountability for managing PSST/LRC review activities across an assigned portfolio of content assets. The manager partners proactively with content owners and Regulatory, Medical, Clinical, Compliance, Legal, Quality, and commercial stakeholders to improve submission quality, support efficient review cycles, and ensure adherence to applicable standard operating procedures (SOPs) and governance requirements.

Working closely with the Content Operations & Governance Manager, this role helps balance review volume, provide cross-coverage, maintain consistent governance practices, strengthen audit readiness, and improve review efficiency. The position combines hands-on review execution and content owner enablement with functional leadership in governance standards and compliance excellence.

Work Mode:

This role follows a hybrid work model requiring employees to be in the local office at least three days per week.

Relocation Assistance: Relocation assistance is not available for this position at this time

• Leadand manage PSST/LRC review processes for an assigned portfolio ofcontent assets, coordinating submission readiness, reviewpriorities, timelines, rework and escalations while respecting designatedfunctional approval authorities.
• Serveas the primary consultative review-process partner for assigned contentowners, providing proactive guidance throughout content development,submission, review and approval to improve quality and reduce avoidablerework.
• Coordinatewith Regulatory, Medical, Clinical, Compliance, Legal, Quality and otherrelevant stakeholders to facilitate reviews, resolve issues and alignexpectations.
• Performand coordinate submission-readiness and quality checks, includingproofreading, documentation validation, reference verification andprocedural compliance confirmation.
• Partnerwith the Content Operations & Governance Manager to balance submissionvolume, maintain consistent practices and provide cross-coverage acrossassigned portfolios.
• Leadthe development, maintenance, interpretation and communication of contentgovernance frameworks, SOPs and review standards, in partnership withappropriate policy and approval owners; coordinate implementation ofchanges.
• Partnerwith cross-functional stakeholders to identify governance risks, addressprocess gaps and support consistent application of requirements, servingas a subject matter expert for content owners.
• Leadgovernance-related audit readiness, maintaining appropriate reviewdocumentation, controls and compliance evidence; support Claims Matrices,Regulatory MDR processes and related initiatives as needed.
• Developand deliver content owner onboarding, training and ongoing support onPSST/LRC requirements, governance standards, content quality and reviewbest practices; identify knowledge gaps and improve submission readiness.
• Leadimprovements to review quality, governance adherence, stakeholdercollaboration and cycle effectiveness, using metrics such as submissionquality, review cycle time, rework and compliance effectiveness to informcontent owners and division leaders.
• Partnerwith the Content Operations & Governance Manager and platformstakeholders on workflow and system training, process standardization andappropriate automation while preserving compliance controls.
• Sharegovernance best practices with divisional and global teams and consult oncross-functional initiatives as requested.

Required qualifications:

• Bachelor'sdegree in English, Communications, Marketing, Business or a related field.
• Aminimum of 5 years of B2B communications, content governance or relatedexperience in highly regulated industries (medical device, pharmaceutical,healthcare capital or healthcare IT).
• Demonstratedexperience partnering with Regulatory, Clinical, Medical, Compliance andLegal stakeholders.
• Experiencemanaging content review processes, cross-functional workflows and multipleconcurrent priorities.
• Provensuccess in project planning, execution and timeline management.
• Strongcollaboration, influencing, problem-solving and stakeholder managementskills.
• Exceptionalattention to detail and ability to balance submission quality, compliancerequirements and business timelines.

Preferred qualifications:

• Experiencesupporting global content governance processes.
• Experienceleading audit readiness or compliance documentation initiatives.
• Familiaritywith digital content review platforms and workflow management systems.
• Experiencesupporting omnichannel marketing or commercial content operations.
• Experienceimproving regulated content review processes.

Key Competencies

• Strongplanning, documentation and organizational skills.
• Proactive,consultative and solutions-oriented mindset; ability to influence withoutdirect authority.
• Excellentwritten and verbal communication and trusted cross-functional relationshipbuilding.
• Highdegree of accountability, ownership and attention to detail.
• Ability tobalance hands-on review execution with governance leadership andcontinuous improvement.
• Ability tooperate effectively in a matrixed, cross-functional healthcareenvironment.
• In allactions, demonstrate a primary commitment to patient safety and productquality by maintaining compliance with the Quality Policy and all otherdocumented quality processes and procedures.

Minimum Salary: $89,200

Maximum Salary: $169,500

The anticipated compensation listed above and the value of core and optional employee benefits offered by our client will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. It is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.