The General Manager leads day-to-day branch operations, including customer service, fleet maintenance, logistics, staffing, and financial reporting, to ensure customers have reliable access to the trench safety equipment and solutions needed to work safely and efficiently. Unlike a sales-driven role, this position does not carry its own book of business - it is an operational leadership role overseeing the branch as a whole, spending the large majority of time on-site at the branch with occasional time in the field.
Essential Functions- Ensure a safe and secure work environment, maintaining compliance with company policies and procedures.
- Oversee overall branch operations, including customer service, fleet maintenance, logistics, and financial reporting.
- Manage branch staff, including recruitment, training, performance management, and talent development.
- Oversee financial performance, including P&L, budgeting, and key operational metrics.
- Collaborate with operations and service teams to ensure timely, high-quality delivery and support.
- Serve as a technical resource, providing expert consultation on trench configurations, applications, and equipment.
- Partner with the sales team to support customer relationships and market opportunities within the branch's territory, as needed.
- Ensure a world-class customer experience through integrity, teamwork, and proactive support, including 24/7 emergency service as needed.
- Recognize and celebrate employee achievements to foster a positive team culture.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Education and Experience- High school diploma or equivalent required; 4-year bachelor's degree preferred.
- Previous experience in trench safety, equipment rental, or related industrial/construction environments.
- Proven experience in a branch or operations management role, with strong leadership and team development skills.
- Solid understanding of shoring, shielding, and excavation safety equipment.
- Excellent communication, presentation, and interpersonal skills; ability to motivate and influence others.
- Strong organizational skills with the ability to multi-task, prioritize, and manage time effectively.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Valid Driver's License with an acceptable driving record.
Military service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities- Manages and supports branch employees.
Work Environment- Combination of office, shop, and yard settings, with regular exposure to diesel engines, heavy equipment, mechanical tools, and related fumes or lubricants.
- Noise levels may be high; PPE is required when in the shop or yard, and temperatures vary by season and location.
- Fast-paced, hands-on environment requiring strong leadership and adaptability, with occasional extended hours or weekend oversight.
- Regular collaboration with technicians, service advisors, rental staff, and customers.
Travel Required- Primarily based at the branch (approximately 90% of time), with occasional field visits to job sites or customer locations (approximately 10% of time).
Physical Demands- Regularly sits, stands, walks, and moves throughout office, shop, and yard areas; occasional bending, kneeling, or crouching to inspect equipment or work with technicians.
- Able to lift and carry up to 30 pounds occasionally, such as files, parts, or equipment manuals.
- Frequent use of hands for typing and writing, with visual and auditory ability to read documents, use screens, and communicate in noisy environments.
- Occasional outdoor exposure; must safely navigate uneven surfaces and areas with heavy machinery or vehicles, wearing PPE as needed in shop or yard areas.
Other DutiesPlease be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Our Benefits & PerksWe want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.
Core Benefits:- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with company contributions
- 401(k) & Roth retirement plans with company matching
- Generous paid time off and company paid holidays
- Company Paid Wellness, Employee Assistance and Discount Programs
- Boot/PPE Annual Allowance
- Career Development & Company Paid Training
Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role.
