Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include:
Resourcing for organizational performance optimization
Identification of key business priorities
Identification of organizational synergies
Recommendation of differential investment
Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement.
Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property's overall performance, encompassing all KeoLife pillars
Safety
Be Accountable for the overall organizational safety performance
Ensure all relevant statutory and regulatory safety policies are applied and adhered to
Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization's safety culture.
Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR
Contribute to the safety culture through displaying exemplary safety oriented behaviors
Operational Performance (Operations)
Accountable for the planning, delivery and continuous improvement of the passenger service delivery, as specified by the client
Lead the implementation, monitoring and continuous improvement of the operation processes, ensuring Keolis' best practices are in place (e.g. Operational System)
Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery
Work in collaboration with our client and our communities to plan and deliver special event services
Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements
Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner.
Customer Satisfaction
Accountable for the organization's overall customer experience
Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis' best practices in the organization and ensuring continuous improvement in every customer experience
Lead a customer oriented culture where all staff 'think like a passenger'
Assure the investigation, response and procedure improvements occur as they relate to customer comments
Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators
Employee Engagement
Set the tone of leadership throughout the organization through implementation of the Keolis management principles
Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives
Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively
Build the talent pool to ensure future capability to deliver the organizational business plan
Lead the Union relationship:
Understand and monitor compliance to the ratified CBA
Plan and lead CBA negotiations
Manage union relationships to be productive and enable win-win outcomes.
Drive an improvement in the employee experience enabling improvements in all employee related KPIs including employee turnover, unplanned absenteeism, driver headcount
Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement
Economic Performance
Accountable for economic performance - budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met
Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process.
Monitor and manage costs of the organization to ensure delivery against the authorized budget.
Drive financial improvement across key drivers of performance:
Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage
Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance - without compromising safety, operational performance and employee engagement
Ensure any opportunities for procurement initiatives have been explored and deliver
Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization's safety performance
Improve financial performance of the business in a sustainable manner
Client Relationship and external relationships
Accountable for the quality of relationship with client
Put in place contract governance to ensure best practice contract management.
Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit.
Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of 'we commit'.
Monitor and assure the quality of the Stakeholder relationships for the organization.
Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc..) and so becomes and remains a known and respected contributor to the growth and prosperity of the region.
Attend client boards meetings and report key messages to key internal contacts.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.
All roles may entail, to varying extents, the following physical demands:
Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
Exposure to both extreme heat and cold;
Exposure to loud noises, fumes, and airborne particles;
In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.
Additional Statements:
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
