OverviewResponsibilitiesMV Transportation is seeking a
General Manager for proposed business who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
- Implement, promote and adhere to company policies and procedures.
- Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
QualificationsTalent Requirements:- Shall have a minimum of five years' experience managing an operation of similar size and scope.
- Possession of a four-year or advanced college degree in a related major is required.
- Industry certifications are highly desirable.
- Must have a demonstrated history in managing bus operations or multimodal systems with oversight of fleet, maintenance, scheduling, and customer service operations is essential.
- Must have a demonstrated ability to collaborate with unionized staff and manage labor relations is desirable.
- Must excel at written and verbal communications, have strong analytical skills, and the ability to develop solutions to operational challenges through planning and implementation.
- Must have familiarity with State and FTA regulations for transit operations is essential.
- Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
- MS Office, strong analytical skills, and high degree of multi-tasking skills.
- Additional duties/responsibilities based upon individual contract requirements.
Starting salary range: $153,000 - $177,000
