7+ years managing large operations teams in multimillion contract environments
Experience managing sites with 100+ employees
Prior contract or project management experience
Experience in monitoring contractual service delivery
Management experience in Paratransit is preferred
Valid driver's license required
Responsibilities
Oversee contracts and facilitate client needs
Identify risks and develop resolution processes
Analyze program needs, adjust staffing and resources
Develop or oversee necessary documentation or work plans
Train and develop employees
Understand MTM Transit policies and employee guidelines
Build and maintain client relationships for exceptional service
Act as liaison for client concerns and issue resolution
Consult on annual plan reviews and educate clients on procedures
Maintain employee and vehicle files per regulations
Monitor team performance and provide coaching
Oversee compliance with federally mandated programs
Benefits
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Full Job Description
What Will Your Job Look Like?
The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is contingent on award of contractLocation: Fresno, CA
What You’ll Do:
Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required
What You’ll need:Experience, Education & Certifications:
High school diploma or G.E.D
At least 7+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract environment
Experience managing a site of 100+ employees
Prior contract and or project management experience
Experience monitoring the delivery of contractual services
Previous management experience in Paratransit preferred
Must possess a valid current driver’s license
Skills:
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Ability to acquire in-depth knowledge of computerized transit routing systems
Data analysis experience
Exceptional interpretation and problem-solving skills
Ability to schedule, organize and prioritize multiple tasks
Understanding of budget and cost analysis
Moderate to advanced computer skills
Ability working with data reporting and analytics
Knowledge of ADA, DOT, FTA regulations
Ability to establish key processes and procedures
Ability to maintain high level of confidentiality
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $$117,840Salary Max: $176,760
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
About Medical Transportation Management
Medical Transportation Management is a transportation company that provides non-emergency medical transportation services. The company operates in the United States and Canada. Medical Transportation Management is a subsidiary of Total Transit, a transportation company. The company's mission is to provide safe, reliable, and cost-effective transportation services to its customers.
