5-10 years of progressive hotel leadership experience, including roles as General Manager or senior operations manager.
Demonstrated ability to lead multiple hotel departments and develop high-performing teams.
Strong knowledge of hotel revenue management, pricing strategies, and market segmentation.
Guest-first mindset with sound judgment for addressing operational issues.
Excellent communication, organization, and collaboration skills.
Proven track record in managing budgets and financial objectives effectively.
Ability to analyze performance indicators and market trends for growth opportunities.
Responsibilities
Lead daily hotel operations across various departments including Front Office, Housekeeping, and Food & Beverage.
Set clear expectations and maintain a visible leadership presence to coach and engage teams.
Own the guest experience by monitoring feedback and resolving concerns promptly.
Collaborate with Sales and Revenue Management to optimize pricing and grow market share.
Develop and manage budgets, forecasts, and operating expenses to identify opportunities.
Ensure compliance with brand, safety, cleanliness, and regulatory standards.
Protect hotel assets through preventive maintenance and capital planning.
Build strong relationships with associates, guests, and community partners.
Benefits
Health, dental, and vision insurance.
Life insurance coverage.
401(k) plan with generous company match.
Paid Time Off (PTO) for work-life balance.
Company discounts for employees.
Supportive, values-driven work environment.
Full Job Description
General Manager
We9re seeking dynamic hospitality professional with the ability to build and develop high-performing teams, elevate guest experience, and drive operational efficiency while maintaining the highest standards of quality, brand compliance, and financial performance. As the face of the hotel, the General Manager will cultivate strong relationships with guests, associates, ownership, and community partners while positioning the property for continued success in a highly competitive market.
Compensation and benefits
Salary range: $115,000-$125,000 per year
Bonus: Based upon performance metrics
Health, dental, and vision insurance
Life insurance
401(k) plus generous company match
Paid Time Off (PTO)
Company Discounts
Supportive, values-driven work environment
What you9ll do
Lead daily hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales, as applicable to the property.
Set clear expectations and maintain a visible leadership presence; coach department leaders and build an engaged, accountable team.
Own the guest experience by monitoring feedback and satisfaction trends, resolving concerns, and improving service and reputation.
Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify and act on opportunities.
Maintain brand, safety, cleanliness, quality, and regulatory standards.
Protect the hotel9s physical assets through preventive maintenance, capital planning, and follow-through on property needs.
Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.
What you9ll bring
Progressive hotel leadership experience, including General Manager or senior hotel operations responsibility.
Experience leading multiple hotel departments and developing leaders and frontline teams.
Working knowledge of hotel revenue management, pricing, forecasting, and market segmentation.
A guest-first approach, sound judgment, and the ability to address operational issues with urgency and professionalism.
Strong communication, organization, and cross-functional collaboration skills.
Ability to develop, manage, and achieve annual budgets, forecasts, and financial objectives while maintaining strong controls over labor costs and operating expenses.
Analyze key performance indicators, financial reports, and market trends to identify opportunities for growth and continuous improvement.
Respond to and resolve operational challenges, guest concerns, and property issues with urgency, professionalism, and sound judgment.
Preferred experience
10 years prior hotel experience with a destination, seasonal, high-volume, or event-driven hotel.
5 years experience as a Hotel General Manager of a destination location.
Proven success leading hotels in competitive, demand-driven markets, with experience driving revenue growth, profitability, and guest satisfaction.
Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
Ability to maintain a visible presence throughout the hotel and effectively oversee all aspects of daily operations.
Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations is required
Work schedule
This role requires a visible presence at the hotel and flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations. Ability to serve as the hotel9s leader on duty when necessary, responding to operational, guest, and team member needs at any time.
