Dealership:L0365 West Knoxville Chrysler Dodge Jeep Ram
West Knoxville Chrysler Dodge Jeep RamWe are looking for a
General Manager to lead, develop, and inspire our dealership team members at
West Knoxville Chrysler Dodge Jeep Ram. This role is a key driver of performance, culture, and customer experience.
What You'll DoThe General Manager is responsible for the overall leadership, performance, and profitability of the dealership. This role provides strategic direction across Sales, Fixed Operations, Finance, Parts, and Administration while fostering a high-performance culture focused on operational excellence, customer satisfaction, employee development, and sustainable growth. The General Manager is accountable for achieving financial objectives, maintaining OEM standards, and delivering an exceptional customer experience that drives long-term loyalty. Reports to Vice President, Operations.
- Lead all dealership operations to achieve revenue, profitability, customer satisfaction, and market share objectives.
- Develop and execute business plans that align with organizational and OEM goals.
- Build, coach, and hold accountable department leaders to maximize team performance and operational efficiency.
- Analyze financial statements, key performance indicators, and market trends to identify opportunities and mitigate risks.
- Ensure compliance with all company policies, OEM requirements, regulatory standards, and legal obligations.
- Champion a customer-first culture focused on earning customers for life through exceptional sales and service experiences.
- Foster employee engagement, retention, succession planning, and leadership development across the dealership.
- Drive collaboration between variable and fixed operations to optimize performance and customer retention.
- Manage expense controls, inventory strategies, and operational processes to improve profitability and efficiency.
- Represent the dealership within the local community and support initiatives that strengthen the dealership's reputation and brand presence.
- All other duties as assigned.
What You'll Bring- 10+ years of progressive automotive retail leadership experience, including multi-department management responsibility.
- Proven success leading dealership operations and achieving financial, operational, and customer satisfaction goals.
- Strong knowledge of dealership financial statements, forecasting, budgeting, used vehicle strategy, and performance management.
- Demonstrated ability to build high-performing teams and develop future leaders.
- Experience managing OEM relationships and maintaining franchise standards.
- Exceptional leadership, communication, problem-solving, and decision-making skills.
- Strong commitment to customer satisfaction, employee engagement, and continuous improvement.
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsStarting at $200,000.00+/ per year
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
