Summary/Objective

The General Manager will be responsible for ensuring that site wide operations are performing at agreed upon service levels and driving continual improvement in safety, quality, delivery, material flow, training, retention, operations, cost and internal support processes.

Essential Functions

• Customer Service
• Serve as the primary point of contact with the customer's senior management team.
• Ensure that MAU is compliant with site specific policies and regulations.
• Ensure that consistent communications are maintained between MAU and customer staff.
• Ensure that department specific metrics are meeting and/or exceeding target.
• Ensure that personnel demand requirements are clearly communicated to the MAU Branch Recruiting Team.

Safety Initiatives

• Manages with safety as priority
• Support and foster a safety culture that is engaged and focused on achieving "Zero Accidents."
• Support the MAU Safety Manager so that the following can be accomplished:
• CIP of safety process and training documents.
• Safe Operating Procedures are developed and updated.
• On the job training is delivered consistently.
• Vehicle training is robust and flexible.

Problem Solving:

• Proactively identifies potential issues and has a game plan to address.
• Knowledgeable using lean tools and principles
• Escalates concerns through the proper channels while also taking the initiative to resolve issues within their control.
• Demonstrates the ability to make objective and rational decisions based on the information available.
• Demonstrates the resolve to make decisions in a fast-paced environment.
• Collaborates with leadership to determine best use of available resources when necessary.

Communication

• Delivers clear communication across multiple levels of the organization including to associates, peers, managers, and the customer.
• Shares their vision and/or the vision of the company leadership and can break complex ideas down to simpler concepts.
• Demonstrates proficiency in providing coaching and feedback to associates with the result of increased production and greater job satisfaction.
• Excels in both written and oral communication skills. Can train and present new ideas across all levels of the organization.
• Demonstrates passion and excitement for the MAU and Kimberly-Clark mission and can transfer that excitement to others.
• Shows a genuine care and commitment to and for their team members
• Creates buy-in among stakeholders.

Crisis Management

• Be on call 24/7 for any emergency including both personnel injury and property damage.
• Perform conflict resolution and intervention.
• Provide safety case management support.

Project Management

• Flex to critical priorities
• Interface between Customer leadership and MAU leadership.
• Conduct monthly and quarterly reviews with Customer and MAU leadership.
• Provide resources for both short- and long-term special projects.
• Evaluate project performance for process improvement recommendations.
• Attend specific departmental meetings as required.
• OSHA 300 log tracking and reporting.
• Track and report PO billing.

Talent Management

• Manage approximately 25employees across 2 departments.
• Coordinate training and development plans for the training team.
• In association with the MAU Recruiting Team - screen, interview, and provide hiring recommendations for leadership, training, and administrative support positions.
• Provide coaching and if necessary administer disciplinary actions to the leadership team.
• Maintain consistent administration of MAU policies to mitigate legal exposure.
• Compile, authorize, and submit payroll for the full-time regular team.

Competencies

• Leadership
• Decision Making
• Results Driven
• Strategic Thinking
• Customer/Client Focus
• Problem Solving/Analysis
• Initiative
• Teamwork Orientation
• Business Acumen
• Time Management
• Flexibility
• Technical Capacity
• Organizational Skills
• Project Management
• Financial Management
• Presentation Skills

Required Competencies for all MAU Staff:

• Ethical Conduct
• Personal Effectiveness/Credibility

Required Education and Experience

• HS diploma and 5+ years of work experience in a distribution, warehouse, or logistics environment
• 3+ years of leadership experience in a distribution, warehouse, or logistics environment
• WMS system experience
• Basic safety training and/or safety program management skills

Preferred Education and Experience

• Lean Greenbelt
• Root cause analysis training
• Experience working with Blue Yonder and SAP
• Completed OSHA 10 or OSHA 30
• Quality and continuous improvement experience
• Completed Associate's or Bachelor's degree

Supervisory Responsibility

Direct the activity of shift supervision and 20 to 40 hourly employees

Career Path Progression from this position

Regional Manager

Director

Senior Director

Other Corporate Support Functions

Work Environment or Working Conditions

The working conditions and environments are created by our customers' facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature-controlled environments to GMP clean room required.

Physical Demands

This position may require the following to be performed with or without reasonable accommodation:

• Must be able to walk up to 6 miles daily
• Must be able to lift up to 25 lbs.

Travel

This position requires up to 5% travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.