DESCRIPTIONGENERAL MANAGERPOSITION PROFILEWe're looking for a friendly, fastidious, and dedicated General Manager for Le Petit Pali Laguna Beach. The ideal candidate will expertly oversee the front desk, housekeeping, food & beverage, property maintenance, and overnight teams - ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys leading a nimble team.
THE TASK AT HAND: - Directing Team Members:
- Ensure the hotel operates in keeping with the Company's unique approach to the community and authentic, service-driven hospitality.
- Promote a positive work environment and ensure all employment-related processes comply with local, state, and federal regulations.
- Participate in daily and weekly property inspections and ensure completion of follow-up items.
- Lead the property Safety Committee and oversee compliance with all related safety requirements.
- Hire, train, supervise, coach, and counsel team members to ensure consistent performance, diligent follow-through, and accountability.
- Be knowledgeable in all HR-related processes as well as labor and OSHA laws. Ensure compliance.
- Conduct performance management evaluations and support team members in their ongoing development.
- Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs, and initiating corrective action as necessary.
- Ensure team members maintain proper appearance and adhere to uniform policies.
- Verify that ongoing communication is happening within all departments (e.g., pre-shift briefings, team meetings).
- Maintain adherence to Front Desk, Food & Beverage, Engineering, and Operations manuals; ensure all SOPs, policies, and service standards are followed.
- Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
- Accept responsibility for the health, safety, and welfare of the hotel guests and employees.
- Respond appropriately in any emergency or safety situation and comply with all local codes and ordinances.
- Communicate follow-up actions to team members as necessary.
- Meet regularly with the Senior Director of Hotel Operations to review staffing, morale, disciplinary matters, and employee development.
- Conduct monthly Front Desk team meetings and weekly meetings with Food & Beverage, Sales & Marketing, and Repairs & Maintenance teams.
Managing Guest Experience:- Continuously improve and maintain the guest experience.
- Review guest feedback with the leadership team and ensure appropriate corrective action is taken for both positive and negative reviews.
- Respond to and resolve guest problems and complaints promptly.
- Stay visible and interface regularly with guests to obtain feedback on product quality, service levels, and overall satisfaction.
- Coach team members on guest recovery and service excellence.
- Achieve quarterly TripAdvisor review goals.
- Achieve monthly/quarterly/annual online review goals of 4+ (TripAdvisor, Google, Expedia, Hotels.com, Booking.com) and create action plans to improve as needed.
Property Maintenance & Housekeeping:- Monitor condition of properties, cleanliness, cost control, and quality of product and service.
- Conduct comprehensive daily/weekly walkthroughs with housekeeping, housemen, and maintenance team members.
- Ensure furniture, fixtures, and all property items are maintained to hotel standards.
- Ensure all cleanliness, maintenance and styling standards meet expectations at all times.
- Oversee preventative maintenance and regularly scheduled cleaning programs. Ensure all property tracking tools for the PM program are in place.
- Obtain quotes and resolve repair needs on an ongoing basis.
- Manage relationships with suppliers and vendors.
- Work with the Company's Design Studio Manager(s) to facilitate ongoing FF&E requirements.
- Lead monthly housekeeping and maintenance review meetings.
Property Cost Control & Managing Revenue Goals:- Monitor Operations performance against budgets.
- Manage property departmental checkbooks on a weekly basis.
- Review labor standards weekly to ensure satisfactory controls are in place.
- Focus on maximizing the financial performance of the department.
- Coach and support the operations team to effectively manage occupancy, rate, wages, and controllable expenses.
- Ensure property repairs and upgrades are completed cost-effectively and on time.
- Lead monthly cost review meetings with department heads.
- Confer with the Controller on an ongoing basis.
Financial Reporting and Owner Relations:- Work monthly with the Senior Corporate Director of Operations and the Accounting department to publish financial packs.
- Represent the property operations team on monthly ownership calls.
- Develop positive owner relationships.
- Support development of the annual operating budget and provide timely monthly analysis of financial results.
Food & Beverage:- Monitor F&B performance against budgets weekly; manage departmental checkbooks.
- Explain monthly cost variances and implement processes to improve.
- Oversee all Food & Beverage operations to ensure excellent guest service, quality control, and maximized departmental revenue and profitability.
- Ensure all service standards and protocols are followed for both front- and back-of-house staff.
- Address guest concerns quickly and professionally.
- Develop and implement cost-saving and profit-enhancing measures as appropriate.
- Review, prepare, and update forecasts as needed.
- Assist the Events Manager in planning, organizing, and executing special events.
- Work with the Corporate F&B team to develop and refine menus.
- Interview, select, train, coach, and counsel all F&B team members.
- Submit photos and social media content, meeting all deadlines.
- Ensure online reviews are responded to on time.
- Ensure all opening and closing duties are conducted on time and to company standards.
- Host regular F&B team meetings in conjunction with F&B leadership.
Sales & Marketing:- Maintain active involvement in Sales, Marketing, and Revenue Management functions, with a focus on key metrics (RevPAR, ADR, Occupancy).
- Collaborate with the Sales & Marketing leadership team to develop and execute effective room sales strategies.
- Remove obstacles to success and ensure appropriate resources are in place to achieve business results.
Other Duties Assigned: This job description is not designed to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice.
WHAT WE'RE LOOKING FOR:- Previous Senior leadership level hotel management experience required
- Must possess strong knowledge in Hotel and F&B operations.
- Positive attitude and genuine service orientation
- Excellent interpersonal, analytical, and organizational skills
- Ability to multitask, prioritize, and follow through with attention to detail, speed, and accuracy
- Calm, clear-headed problem-solver with sound judgment.
- Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize, organize, and follow up.
- Be hands-on, with a "roll-up-your-sleeves" attitude
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Work with minimal supervision
- Ability to carry up to 40lbs.
- Ability to walk, stand and bend continuously throughout the day.
- Must be able to stand for long periods of time
WHAT'S IN IT FOR YOU: - A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one!)
- Paid time off, holiday pay, and sick pay when you're under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
- Hands-on training with a nimble team.
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
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