Associa is looking for an Onsite General Manager to join our team in Heber City, UT. The On-Site General Manager (GM) serves as the senior operational, administrative, and governance leader for a large, gated mountain community near Park City, Utah. The GM oversees all daily operations, staff, contractors, infrastructure, compliance, communication, governance support, financial coordination, and long-term planning continuity. The GM functions as the community's on-site chief operating officer and ensures CCR deadlines, Board priorities, and major initiatives remain on track. Reports directly to the Branch President.
Benefits Summary:- World-Class Training
- Additional Income Opportunities
- CAI (Community Association Industry) Course/Designation Assistance
- Paid Time Off/Holidays
- Comprehensive Medical Benefits
- Wellness Incentives
- Mileage Reimbursement
- Company Cellphone
- Hybrid: In Office/Work From Home Schedule
Work Location:1204 S Ridgeline Dr, Heber City, UT 84032
Duties and Responsibilities: 1. On-Site Operational Leadership- Oversee all daily field operations and serve as onsite authority for infrastructure and community activity.
- Conduct regular inspections of roads, drainage, gates, signage, common areas, construction zones.
- Monitor weather and coordinate snow, storm, and emergency responses.
- Ensure consistent property monitoring and improved inspection processes.
- Identify operational problems requiring Board action and prepare proposals.
- Provide improved weekly management and road reports with clear prioritization.
- Support long-term planning, wildfire mitigation, emergency readiness, and infrastructure continuity.
2. Staff Supervision & Workforce Management- Directly supervise Mountain Manager, Security/Assistant Manager, and Administrative Staff; indirect oversight of Road Crew.
- Lead hiring, onboarding, training, performance reviews, goal-setting, salary adjustments, and bonuses.
- Ensure adherence to employment practices, HR policies, and required training (safety, tools, technology).
- Improve office administration, workflow efficiency, and internal controls.
- Review and approve staff credit charges; authorize temporary credit increases.
- Bring staff issues to Board attention when needed.
3. Board & Governance Support- Serve as primary onsite liaison to the Board.
- Prepare Board meeting agendas with President and Committee input.
- Draft, review, and support approval of Board minutes.
- Track and manage all CCR deadlines, governance calendars, and policy timelines.
- Identify issues requiring Board decisions and prepare researched options.
- Follow up on Board action items and maintain accountability tracking.
- Coordinate with attorneys, provide documentation, review drafts, and support legal matters.
- Draft rule changes, policy updates, and ensure proper adoption steps.
- Prepare and distribute governance communications including 15-day notices.
- Maintain communication on major projects, issues, and operational impacts.
4. Financial Coordination & Oversight- Ensure accurate and timely monthly financial statements with CSSC and accounting teams.
- Review financials prior to Board presentation, identify anomalies, and correct errors.
- Lead zero-based budgeting, research, financial forecasting, assessment proposals, and CCR compliance deadlines.
- Approve biweekly payroll invoices, review overtime and benefit charges for accuracy.
- Approve Strongroom payments, vendor invoices, coding, and supporting documentation.
- Monitor vendor payment issues and maintain relationships.
- Oversee collections, AR progress, and attorney coordination.
- Track building bond deposits, liabilities, and refunds; close process gaps.
- Oversee cashflow planning, investment opportunities, and reserve funding with the Treasurer.
- Manage annual audit preparation and ensure auditor requests are completed.
5. Fixed Asset, Capital Project & Infrastructure Oversight- Oversee critical infrastructure: roads, drainage, gates, facilities.
- Manage capital and fixed-asset projects including contractor oversight.
- Ensure quality, timelines, and financial accuracy of projects.
- Oversee reserve study updates, equipment lifecycle planning, and maintenance schedules.
- Conduct cost/benefit analysis for repair vs. replace decisions.
- Support long-term planning with continuity across Board transitions.
6. Vendor, Contractor & External Relations- Oversee vendor relationships and recurring service contracts.
- Review and negotiate contract renewals and major purchase proposals.
- Ensure vendor performance meets standards and payment issues are promptly resolved.
- Maintain relationships with county zoning, building departments, law enforcement, fire agencies, and LDS camp.
- Lead procurement and bid processes.
7. Compliance, Member Support & Communications- Enforce CCRs, construction guidelines, rules, and community standards.
- Follow up on violations and escalate when necessary.
- Improve clarity and frequency of community-wide communication.
- Encourage a service-focused communication style while enforcing standards.
- Monitor social media for emerging concerns and coordinate staff/Board action.
- Ensure CSS back-office items (billing, owner accounts) are accurate.
- Communicate project updates, meeting notices, and rule changes.
8. Emergency Response & Safety Management- Serve as first onsite responder for emergencies and coordinate with county fire/law agencies.
- Lead wildfire mitigation, crisis planning, and winter access preparation.
- Support safety programs and risk mitigation efforts.
- 5+ years in large-scale property, mountain community, municipal, or resort operations.
- CAI credentials preferred (CMCA).
- Leadership experience with maintenance crews, public works, or field operations.
- Strong financial acumen: budgets, variances, reserves, forecasting.
- Experience supporting Boards or governing bodies.
- High-level communication, writing, and problem-solving skills.
- Must work onsite daily; no remote option.
How to apply:
