Bachelor's degree in Hospitality Management, Business Administration, or related field (or equivalent experience)
3-5 years of progressive leadership experience in hospitality or service-driven environments
Experience leading multi-department operations
Strong financial skills in budgeting, forecasting, and labor management
Excellent leadership, communication, and problem-solving abilities
Ability to make decisions in fast-paced environments
Knowledge of compliance, safety, and regulatory requirements
Responsibilities
Adhere to the company's service culture to create lasting guest relationships
Participate in all required hotel meetings and training sessions
Provide leadership and accountability for hotel operations and financial performance
Develop and retain department leaders while fostering a positive culture
Oversee daily operations to meet brand standards and service expectations
Drive financial results through effective budgeting and cost controls
Ensure exceptional guest experiences by monitoring satisfaction and resolving concerns
Support sales and marketing strategies to maximize occupancy and market share
Ensure compliance with employment laws and safety regulations
Protect hotel assets through maintenance and safety oversight
Analyze operational and financial data to identify trends and improvement opportunities
Represent the hotel professionally with ownership and the local community
Benefits
Flexible scheduling including evenings, weekends, and holidays
Dynamic operational environment
Opportunities for professional development and training
Engagement in a service-driven culture
Exposure to diverse operational challenges
Full Job Description
Salary Range $110,000- $125,000 DOE
Position Summary
The General Manager (GM) is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel. This role ensures exceptional guest experiences, strong financial performance, engaged team members, and full compliance with brand standards, company policies, and applicable laws. The GM serves as the culture carrier of the property and is ultimately accountable for results.
Essential Functions
Must adhere to the company's Service culture - 4 Keys to creating guests for life.
Must participate in all hotel required meetings and trainings.
Provide overall leadership and accountability for hotel operations, financial performance, guest satisfaction, and team engagement
Lead, develop, and retain department leaders while fostering a positive, service-driven culture
Oversee daily operations across all departments to ensure brand standards, SOPs, and service expectations are consistently met
Drive financial results through effective budgeting, labor management, revenue optimization, and cost controls
Ensure exceptional guest experiences by monitoring satisfaction scores and resolving guest concerns promptly and professionally
Support sales, marketing, and revenue strategies to maximize occupancy, ADR, and market share
Ensure compliance with all employment laws, safety regulations, brand standards, and company policies
Protect and enhance the hotel asset through preventive maintenance, capital planning, and safety oversight
Analyze operational and financial data to identify trends, risks, and improvement opportunities
Represent the hotel professionally with ownership, brand partners, guests, and the local community
Maintain compliance with hotel policies, standards and regulations to ensure safe and efficient operation of the hotel.
Abide by all hotel policies and safety rules.
Perform other duties as requested by management.
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience)
Minimum of 3-5 years of progressive leadership experience in hospitality, operations, or a similar service-driven environment
Proven experience leading multi-department operations
Strong financial acumen, including budgeting, forecasting, and labor management
Excellent leadership, communication, and problem-solving skills
Ability to make sound decisions in a fast-paced, high-expectation environment
Experience with compliance, safety, and regulatory requirements
Working Conditions and Schedule
Primarily based on-site in a dynamic operational environment
Fast-paced environment requiring adaptability and sound judgment
Requires flexible scheduling, including evenings, weekends, and holidays as business needs dictate
Regular walking, standing, and movement throughout the property
Occasional lifting of materials up to 25 pounds
Exposure to varying environmental conditions typical of hospitality operations (indoor/outdoor, noise, weather)
