Property Description: A KemperSports- golf facility in the Chicago area offering public golf, outings, instruction, retail and food and beverage services.
Position Summary: In anticipation of future growth, KemperSports is seeking a General Manager to lead a golf facility in the Chicago area. This position has full responsibility for property performance and direct leadership of golf operations. The General Manager will build an accountable team, deliver the annual business plan and maintain strong relationships with the client, guests and community.
Essential Duties and Responsibilities: - Lead the entire property, including golf operations, food and beverage, events, sales and golf course maintenance, in partnership with department leaders and regional support.
- Take direct responsibility for tee sheet management, golf shop operations, outside services, practice operations, pace of play and the daily golf experience.
- Own the annual operating plan, budget and capital recommendations. Review monthly results and forecasts, explain variances and act promptly to protect profitability and cash flow.
- Manage labor, purchasing and operating expenses against approved budgets, adjusting staffing and service delivery to demand while maintaining guest service standards.
- Oversee golf shop merchandise planning, vendor orders, inventory counts, pricing and gross margins, working closely with accounting to maintain accurate records.
- Partner with tournament sales and food and beverage leaders to carry each event from the booking handoff through planning, day-of execution, billing and follow-up.
- Oversee player development and instruction, including program schedules, teaching coverage, participation goals and the financial performance of approved programs.
- Work with sales and marketing on pricing, tee time utilization, direct bookings, outing retention and programs that attract and retain golfers.
- Recruit, coach and evaluate department leaders and staff. Set clear responsibilities, develop future leaders and coordinate employment matters with Human Resources.
- Coordinate course conditions, maintenance priorities and capital work with the Superintendent so operating plans and guest communication reflect course availability.
- Lead service training, guest recovery and safety practices. Review guest feedback and ensure departments resolve recurring operating issues.
- Serve as the primary property contact for the client and regional leadership. Deliver timely financial and operating updates and maintain productive community relationships.
Qualifications: - At least five years of relevant management experience, with demonstrated leadership in golf facility operations. General Manager or Director of Golf experience is preferred.
- Experience leading golf operations together with broader property responsibilities, including food and beverage, events and coordination with golf course maintenance.
- Ability to build budgets, interpret financial statements, manage labor and inventory, and translate operating results into practical action.
- A record of developing staff, holding teams accountable and improving the guest experience.
- Strong judgment and clear communication with clients, department leaders, guests and business partners.
- Working knowledge of tee sheet and point-of-sale systems, Microsoft Excel, Word and Outlook.
- College degree and PGA Class A membership preferred; neither is required.
- This on-site role requires a flexible schedule that includes early mornings, evenings, weekends and holidays as business needs require. Work takes place in the clubhouse and outdoors; staff must follow facility safety practices around golf activity, equipment and changing weather.
Supervises: Department leaders and property staff across golf operations, food and beverage, golf course maintenance and sales.
Classification: Full-time, Non-Seasonal, Salaried, Exempt
Annual base salary is $115,000-$130,000. Benefits include health insurance, a retirement plan, paid time off and professional development support, subject to eligibility and applicable plan terms.
