Facility Description: Managed and operated by KemperSports, Bear Creek Golf Complex is a 36-hole golf facility located in Chandler, Arizona which consists of two courses: the championship "Bear" course and the Executive "Cub" course. Created by the Nicklaus Design Group & architect Bill O-Leary, Bear Creek opened in 2000. In addition to the courses are the newly renovated driving range and practice areas plus the Bear's Den Bar & Grill.
Position Summary: The General Manager will provide strategic leadership for all aspects of golf operations, guest experience, financial performance, staff development, and community engagement while helping shape the continued growth and success of this recreational facility. The General Manager will be responsible for directing and administering all aspects of the operation, including coordination and administration of the property's policies and procedures. Previous golf management experience is a requirement for the position. Ideal candidates have flexible schedules with availability to work evenings, weekends, and holidays, as needed.
Essential Duties and Responsibilities: - Coordinate and deliver effective communication with clients regarding facility operations, improvements, and strategic initiatives.
- Direct, coordinate, and monitor the development of the facility's annual business plan, operating budgets, and capital budgets. Approve and adjust as necessary before submission to senior management.
- Monitor and evaluate financial performance relative to budget goals and objectives, implementing action plans to achieve necessary adjustments.
- Analyze and evaluate operations to determine productivity efficiencies versus budgeted standards. Develop and initiate corrective action plans as needed.
- Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within established guidelines.
- Manage internal communication activities to ensure coordination between departments. Communicate clearly and persuasively with employees and customers.
- Provide leadership consistent with company culture and mission to promote positive employee morale and performance quality.
- Provide direction, supervision, and guidance to subordinate management staff, supporting their development and ensuring the successful implementation of departmental goals, policies, and procedures.
- Oversee and manage employment activities, including recruitment, selection, performance evaluations, training, compensation, discipline, and termination, ensuring compliance with company human resources policies.
- Assess and enhance the quality of customer service across all departments. Implement proven guest service training programs to achieve a "Best in Class" golf experience.
- Develop and maintain positive relationships with owners, clients, and community organizations.
- Implement KemperSports core business initiatives, including TrueService, Safety National and Player Development Programs.
- Maintain current knowledge of industry developments through continuous review of golf industry periodicals and participation in trade associations and organizations.
- Ensure timely submission of all required operational, financial, budgetary, and related reports.
- Represent KemperSports and Bear Creek Golf Complex in community events and functions that support business growth and create positive relationships within the community.
- Attend meetings with clients and to positively represent the facility and KemperSports management strategies.
- Ensure all Human Resources procedures and policies are followed by management staff.
- Ensure the highest standards for food and beverage service on property.
- Other duties and responsibilities as assigned.
Qualifications: - PGA Class A Member preferred but not required.
- Minimum of 3 years' applicable functional, supervisory and/or management experience in the golf industry.
- College degree preferred.
- Highly organized, efficient, and detail oriented.
- Demonstrated experience and capability in the areas of customer service training, budget development, fiscal management, strategic planning, social media marketing, staff leadership and development.
- Demonstrated strong written, verbal, and interpersonal communication skills.
- Experience in oversight of Food and Beverage concessions, including product ordering and inventory management.
- Strong knowledge of Golf/Club POS systems and office applications including Microsoft Excel, Microsoft Word, Outlook, accounting software, and Canva graphic design platform.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
Supervises: Department Managers, which include Head Golf Professional, Grounds Superintendent, Food and Beverage Managers and Property Controller.
Classification: Full-time, Non-Seasonal, Salaried, Exempt
* Qualified candidates please include a cover letter expressing your interest along with your resume.
