GENERAL MANAGER - Kalamazoo Indoor Sports FacilityKISC SFM, LLCLOCATION: Kalamazoo, MI
DEPARTMENT: OPERATIONSREPORTS TO: VP OF VENUE MANAGEMENTSTATUS: FULL-TIME (EXEMPT)POSITION SUMMARY:The General Manager is responsible for financial and operating performance at the venue. As General Manager, you will lead a championship-caliber operation focused on operational excellence, outstanding customer service, and making it simple for event organizers to host successful events. The objectives for this position include:
- Oversee daily facility operations, maintenance, customer service, safety, and the execution of events and activities.
- Create and maintain positive relationships with event organizers, sponsors, tenant(s) and local user groups
- Develop and track performance metrics to deliver facility revenue and expenses in line with budget, identifying trends and recommending corrective action as needed
- Create a culture of accountability which supports the organizational values
- Meet or exceeding annual growth objectives
- Facilitate interdepartmental collaboration internally and externally
- Employee retention and staff development
- Develop and execute employee policies and operating guidelines
- Create and implement major business initiatives
- Manage overall Food and Beverage operations
- Manage overall event operations
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:- Analyze operations to evaluate the performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
- Ensure the safe day-to-day operation of the facility, including guest, athlete, and staff safety, risk management protocols, and emergency preparedness and action plans
- Develop and execute the Annual Business Plan, monitor performance against targets, and participate in quarterly business reviews
- Supervise facility employees, coordinate staffing and training, and maintain a positive, professional workplace culture aligned with KCECAD expectations
- Manage operations within the approved budget, monitor revenues and expenses, support financial reporting, and identify budget adjustments requiring Owner approval
- Lead or coordinate efforts to attract regional and national tournaments, manage event bookings, and prioritize events that generate overnight hotel stays
- Oversee local sports programming and facility use while ensuring tournament tourism remains the primary scheduling priority
- Coordinate facility marketing and sponsorship fulfillment
- Deliver high-quality experiences for tournament organizers, athletes, spectators, and community users, including monitoring satisfaction and Net Promoter Scores
- Serve as SFC's primary operational contact, coordinate with Discover Kalamazoo and KCECAD on tourism and event recruitment, and maintain transparent reporting
- Appoint department heads or managers and assign or delegate responsibilities to them
- Confer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
- Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
- Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and all levels of staff, and establishment and organization of major departments
- Direct, plan and implement policies, objectives, and activities of the facility in order to ensure continuing operations, maximize returns on investments, and increase productivity
- Implement corrective action plans to solve organizational or departmental problems
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
- Represent the organization and promote its objectives at official functions, or delegate representatives to do so
- Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
- Direct and coordinate activities of business or departments concerned with pricing, sales, and/or distribution of products
- Negotiate or approve contracts and agreements with suppliers and other organizational entities
- Prepare budgets for approval, including those for funding and implementation of programs
- Review reports submitted by team members in order to recommend approval or to suggest changes
- Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities
- Any additional duties assigned by the VP of Venue Management
MINIMUM QUALIFICATIONS:- Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experience
- Must reside within a reasonable commuting distance or be willing to relocate prior to start date
- A minimum of 7 years of management experience
- Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
- Proven experience in organizing, booking, and operating sports tournament and events; including but not limited to basketball tournaments, volleyball tournaments, cheerleading events, wrestling meets, and similar activities
- Experience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in a regional sports and/or convention center
- Operational knowledge of risk management, kitchen operations, entertainment, and sports clubs, as well as parties, corporate events, teambuilding, and leadership development
- Sports programming and sports event operations expertise required
TRAVEL REQUIREMENTS:WORKING CONDITIONS AND PHYSICAL DEMANDS:- Will be required to sit for extended periods of time operating a computer
- Office and facility have intermittent noise
- Must be able to lift 40 pounds waist high
- Must be available to work nights and weekends
