POSITION SUMMARYThe General Manager serves as the senior executive leader responsible for the overall strategic direction, financial performance, operational excellence, and cultural integrity of Elevation Convening Center & Hotel.
This individual provides visionary leadership across all hotel disciplines, ensuring the property consistently delivers an exceptional luxury lifestyle hospitality experience while achieving established business objectives and maintaining the highest standards of service, quality, and professionalism.
As the principal leader and cultural ambassador of the property, the General Manager establishes a compelling vision, builds a high-performing leadership team, and fosters an environment where genuine hospitality, accountability, innovation, and meaningful guest engagement are embedded into the organization's culture.
The successful candidate will possess a sophisticated understanding of luxury and lifestyle hospitality, full-service hotel operations, food and beverage, convention and group business, revenue optimization, and financial management. Equally important is the ability to lead with emotional intelligence, develop talent, cultivate meaningful community relationships, and ensure the hotel's unique identity and purpose are reflected throughout the guest and employee experience.
ESSENTIAL DUTIES & RESPONSIBILITIESExecutive Leadership & Strategic Direction- Establish and execute the hotel's strategic vision, business objectives, and annual operating priorities in alignment with ownership and management company expectations.
- Provide executive oversight of all hotel departments, ensuring organizational alignment, operational consistency, and achievement of established performance goals.
- Lead, mentor, and develop the executive leadership team, fostering a culture of collaboration, accountability, innovation, and continuous improvement.
- Translate business strategies into actionable departmental goals, measurable performance expectations, and sustainable operating practices.
- Serve as the property's principal representative with ownership, corporate leadership, community stakeholders, and strategic partners.
Operational Excellence & Guest Experience- Oversee all aspects of hotel operations, including Front Office, Housekeeping, Engineering, Security/Loss Prevention, Food & Beverage, Culinary, Banquets, Sales, and Administrative functions.
- Ensure exceptional guest experiences through consistent execution of luxury service standards, operational efficiencies, and proactive service recovery.
- Establish and monitor quality assurance initiatives, guest satisfaction metrics, brand standards, and service delivery expectations.
- Champion a personalized, anticipatory approach to hospitality that distinguishes Elevation as a premier luxury lifestyle destination.
- Maintain the physical integrity, appearance, cleanliness, safety, and overall presentation of the property.
- Ensure operational readiness for high-profile guests, VIPs, executive meetings, conventions, and significant community events.
Financial Performance & Business Development- Assume full accountability for the hotel's financial performance, including revenue generation, profitability, expense management, and budget achievement.
- Direct the development and execution of annual operating budgets, capital expenditure plans, and long-range financial forecasts.
- Partner with Sales, Marketing, and Revenue Management to maximize occupancy, ADR, RevPAR, group business, catering revenue, and overall market share.
- Analyze financial statements, departmental performance, labor productivity, and operating trends to identify opportunities for improvement.
- Ensure disciplined financial controls, appropriate resource allocation, and effective cost-management strategies without compromising the guest experience.
- Identify opportunities for new revenue streams, strategic partnerships, and business diversification.
Sales, Marketing & Convention Operations- Provide strategic leadership and oversight of sales, marketing, catering, and convention operations.
- Partner with the Director of Sales and leadership team to establish revenue strategies, strengthen market positioning, and cultivate long-term client relationships.
- Ensure seamless execution of meetings, conventions, banquets, and special events through effective coordination across all operating departments.
- Strengthen Elevation's reputation as a distinctive destination for luxury accommodations, meaningful gatherings, and exceptional event experiences.
- Develop relationships with corporate clients, government entities, educational institutions, nonprofit organizations, and community partners.
Talent Development, Culture & Organizational Leadership- Establish a leadership culture grounded in respect, transparency, accountability, inclusion, and genuine hospitality.
- Build and retain a high-performing workforce through effective succession planning, leadership development, employee engagement, and performance management.
- Partner with Human Resources to ensure effective talent acquisition, workforce planning, employee relations, compliance, training, and retention strategies.
- Maintain a visible executive presence and foster open communication throughout all levels of the organization.
- Establish clear expectations for leadership effectiveness, employee development, and departmental accountability.
- Promote an environment where employees feel valued, empowered, and connected to the hotel's purpose and organizational mission.
Brand Identity, Community Engagement & Mission Alignment- Serve as an ambassador for Elevation's distinctive identity, ensuring its commitment to meaningful hospitality, cultural significance, and community engagement is reflected in the property's operations and reputation.
- Cultivate strategic relationships with local businesses, civic organizations, educational institutions, nonprofit organizations, and community leaders.
- Ensure the hotel's values and purpose are authentically integrated into the guest experience, employee culture, and business strategy.
- Represent the property with professionalism and integrity at industry events, community engagements, and external stakeholder meetings.
- Maintain a strong understanding of the hotel's unique market position and its role within Montgomery's hospitality, business, and cultural landscape.
Risk Management, Compliance & Asset Protection- Ensure compliance with applicable federal, state, and local regulations, management company requirements, and established operating policies.
- Maintain oversight of life safety, security, emergency preparedness, workplace safety, and risk mitigation programs.
- Ensure appropriate internal controls and procedures are in place to protect company assets, financial resources, employees, and guests.
- Partner with appropriate departments to address operational risks, regulatory matters, insurance requirements, and liability concerns.
- Oversee capital improvement initiatives, preventative maintenance programs, and long-term asset preservation.
REQUIRED QUALIFICATIONS & EXPERIENCE- Bachelor's degree in Hospitality Management, Business Administration, or a related discipline preferred; equivalent professional experience considered.
- Minimum of 8-10 years of progressive hospitality leadership experience, including substantial experience as a General Manager, Hotel Manager, or senior executive within a full-service or luxury hotel environment.
- Demonstrated success leading complex, multi-department hotel operations, preferably within luxury lifestyle, boutique, convention, or upper-upscale hospitality environments.
- Proven financial management experience with direct accountability for operating budgets, forecasting, revenue performance, and profitability.
- Demonstrated experience leading executive teams, developing organizational talent, and building a strong service-oriented culture.
- Strong understanding of hotel sales, revenue management, food and beverage operations, group business, and convention services.
- Experience with brand standards, quality assurance, guest satisfaction initiatives, and operational compliance.
- Exceptional communication, negotiation, organizational, and decision-making skills.
- Experience working within a branded hotel management structure and collaborating with ownership or corporate asset management preferred.
REQUIRED SKILLS & ABILITIESExecutive & Strategic Leadership- Ability to establish a clear organizational vision, translate strategic objectives into actionable business plans, and drive measurable results.
- Ability to lead, inspire, develop, and hold a diverse executive leadership team accountable for performance and organizational effectiveness.
- Exceptional decision-making, critical-thinking, problem-solving, and conflict-resolution skills.
- Ability to anticipate business challenges, evaluate opportunities, manage competing priorities, and implement effective solutions.
- Ability to lead organizational change and build alignment across multiple departments.
Financial & Business Acumen- Advanced understanding of hotel financial management, including budgeting, forecasting, profit and loss statements, labor management, and expense controls.
- Ability to interpret financial and operational data, identify performance trends, and develop strategies to improve profitability.
- Strong knowledge of hotel revenue management principles, including occupancy, ADR, RevPAR, market segmentation, and revenue optimization.
- Ability to evaluate capital investments, operational expenditures, resource allocation, and return on investment.
- Ability to balance financial objectives with service quality, brand standards, and long-term asset preservation.
Hospitality & Operational Expertise- Comprehensive understanding of full-service hotel operations, luxury hospitality standards, and guest service delivery.
- Ability to oversee multiple operational disciplines, including Rooms, Food & Beverage, Culinary, Sales, Catering, Banquets, Engineering, Housekeeping, and Security.
- Ability to establish and maintain operational standards, quality assurance programs, and performance improvement initiatives.
- Strong understanding of convention services, group business, event execution, and complex meeting operations.
- Ability to identify operational inefficiencies and implement sustainable improvements without compromising the guest experience.
People Leadership & Organizational Development- Exceptional interpersonal, communication, coaching, mentoring, and relationship-building skills.
- Ability to cultivate a positive, inclusive, and accountable workplace culture grounded in respect, professionalism, and genuine hospitality.
- Ability to recognize leadership potential, develop internal talent, establish succession strategies, and strengthen organizational capability.
- Strong understanding of performance management, employee engagement, workforce planning, and effective leadership practices.
- Ability to address sensitive employee, guest, and business matters with discretion, sound judgment, and emotional intelligence.
Communication & Relationship Management- Exceptional verbal, written, presentation, and public-speaking skills.
- Ability to communicate effectively with ownership, corporate leadership, employees, guests, clients, vendors, and community stakeholders.
- Ability to negotiate, influence, build consensus, and maintain productive relationships across diverse stakeholder groups.
- Ability to represent the hotel with executive presence, professionalism, cultural awareness, and sound business judgment.
- Ability to manage sensitive and confidential information with discretion and integrity.
Technology & Business Systems- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Working knowledge of hotel property management systems (PMS), sales and catering platforms, revenue management systems, labor management tools, and financial reporting applications.
- Ability to interpret operational dashboards, business intelligence reports, guest satisfaction data, and financial performance metrics.
- Ability to adapt to evolving technology, systems, and business processes to improve operational effectiveness.
Mission & Brand Alignment- Ability to authentically represent Elevation's distinctive luxury lifestyle positioning and organizational purpose.
- Demonstrated cultural awareness and the ability to build meaningful relationships within the local community.
- Ability to integrate the hotel's values, identity, and commitment to meaningful hospitality into the employee and guest experience.
- Demonstrated commitment to ethical leadership, organizational integrity, accountability, and service excellence.
LEADERSHIP COMPETENCIESThe successful General Manager will demonstrate:
- Executive Presence: The ability to command confidence, communicate effectively, and represent a luxury hospitality organization with credibility and professionalism.
- Strategic Thinking: The ability to evaluate complex business challenges, anticipate market trends, and translate organizational objectives into measurable results.
- Financial Acumen: A sophisticated understanding of hotel financial statements, forecasting, revenue management, labor optimization, and profitability.
- Luxury Hospitality Expertise: A demonstrated commitmen
