5+ years in operational leadership, ideally in the home service sector.
Solid understanding of regulatory standards in the home service industry.
Strong financial management experience with P&L oversight.
Proven ability to lead and inspire teams effectively.
Expertise in using tech for operational efficiency.
Capacity to make critical decisions in high-pressure scenarios.
Responsibilities
Develop and implement plans for operational execution and growth.
Manage local P&L and overall financial performance.
Drive efficiency across sales, service delivery, and logistics.
Optimize labor capacity through effective scheduling and resource assignment.
Collaborate with resources to enhance marketing and operational functions.
Cultivate a continuous improvement culture in team performance.
Lead recruitment efforts and support employee development.
Promote a customer-centric environment ensuring high service standards.
Benefits
Opportunity to lead a flagship brand with significant community impact.
Chance to build and shape the culture of a trusted local business.
Support from platform-level resources for operational improvement.
Focus on leadership development and team success.
Engagement in a customer-centric approach enhancing service quality.
Full Job Description
About the Role: Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands C&C Air Conditioning, Heating, Plumbing & Electric in Belford, NJ. In this role, you'll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.
Key Responsibilities:
Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
Ownership of the local P&L and managing overall financial performance of the brand.
Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
Ensure compliance with all relevant regulations, industry standards, and safety protocols.
Qualifications:
5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
Knowledge of the home service industry and related regulatory requirements.
Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
Strong financial management skills, including budgeting and financial analysis.
Demonstrated ability to make sound decisions under pressure and navigate complex situations.
Proficiency in using technology and software systems to drive operational efficiencies.
5 Big Things - What Success Looks Like
Daily Operational Excellence: Your location runs with discipline. Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.
Consistent Financial Results: Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are identified early and corrected.
Strong Leaders and Technicians: Leaders and technicians are onboarded well and held accountable. Expectations are clear. Coaching and development happen consistently.
Owner Mentality Leadership:You act with urgency and integrity. You solve problems at the local level. You make decisions in the best interest of the business and the customer.
Preferred Qualifications:
Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
Knowledge of ServiceTitan is a plus
Interpersonal Qualifications:
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Highly organized, ability to act quickly while still having attention to detail.
Hold yourself to a higher standard and exhibit a high level of integrity.
