General Manager

The General Manager oversees all hotel business, including operations, service delivery, revenue management, sales, and financial results. You will provide hands-on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. Responsibilities • Establish daily priorities, direct operations, and ensure all guest services run smoothly and efficiently. • Ensure full compliance with hotel operating controls, policies, procedures, and service standards. • Lead all key property issues, including capital projects, maintenance, improvements, etc. • Resolve guest complaints and oversee the subsequent service recovery. • Responsible for the preparation and subsequent achievement of the hotel operating budget by managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met. • Ensure all decisions are made in the best interest of the hotel. • Manage hotel staff and human resources-related matters. Qualifications • Must have a minimum of three years' experience as a Marriott general manager. • Must have a full understanding of brand standards adherence and compliance. • Must be highly motivated and self-directed, with strong initiative and a desire for success. • Exceptional guest service and guest recovery skills are required. • Must possess strong computer skills including Outlook, Word, and Excel. • Must be a positive leader with a high level of emotional intelligence • Must possess outstanding verbal and written communication skills and communicate with diplomacy and tact. • Must have a thorough understanding of P/L, budgets, and best accounting practices. Applicants must possess Marriott general manager experience.