General Manager - Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)

DESCRIPTION

Job Title: General Manager - Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
Company: A&R Hospitality
Location: Baton Rouge, LA 70801 (On-site)
Employment Type: Full-Time | Exempt
Reports To: Regional Director of Operations

A&R Hospitality is seeking an accomplished Hotel General Manager to lead Hotel Indigo Baton Rouge Downtown, a 93-room, full-service IHG Hotels & Resorts boutique hotel in the heart of Historic Downtown Baton Rouge, Louisiana.

The hotel occupies a landmark 1922 Classical Revival building overlooking the Mississippi River. It was originally the Standard Motor Company and later the historic Hotel King. Today it combines historic character with newly renovated guest rooms and suites and a full-service restaurant and bar, King Bar & Bistro, that serves both hotel guests and the downtown community.

The location brings steady, varied demand from state government and the Louisiana Legislature, corporate travel, the Raising Cane's River Center, LSU athletics, weddings and social events, and leisure travelers. The Old State Capitol, the Louisiana State Capitol, the riverfront and downtown dining and nightlife are all within walking distance.

As General Manager, you will have full P&L responsibility and lead every department: Rooms Division, Front Office, Housekeeping, Engineering, Food & Beverage, Restaurant and Bar, Sales and Catering. This is a high-visibility role for a hands-on full-service hotel leader. You'll know your guests and your team by name, grow RevPAR and market share in a competitive downtown market, and deliver the neighborhood-inspired guest experience the Hotel Indigo brand is known for.

Property Snapshot

• Brand: Hotel Indigo, IHG Hotels & Resorts
• Hotel Type: Full-service, historic boutique hotel
• Guest Rooms: 93, including 2 suites
• Building: 7 stories, about 46,700 sq. ft.
• Built / Renovated: Historic building from 1922; most recent renovation in 2024
• Food & Beverage: King Bar & Bistro (restaurant and bar), room service and on-site catering
• Meeting Space: Private boardroom
• Amenities: 24-hour fitness center, valet parking, airport shuttle, pet-friendly
• Location: 200 Convention Street, overlooking the Mississippi River, steps from the Raising Cane's River Center and the Old State Capitol

Key Responsibilities

Executive Leadership and Strategic Planning

• Serve as the senior on-property executive with full accountability for hotel performance, operations and culture
• Develop, carry out and own the annual Business Plan, including revenue strategy, operating objectives and capital planning
• Align hotel strategy with A&R Hospitality goals, IHG brand standards and ownership expectations
• Report property performance, risks and opportunities to corporate leadership, ownership and asset management

Financial Management and P&L Ownership

• Maintain full P&L accountability across all departments and revenue streams
• Grow top-line revenue and flow-through while controlling expenses to optimize GOP and Net Operating Income (NOI)
• Lead budgeting, forecasting, month-end review and variance analysis
• Monitor and act on key performance indicators, including:
  
  • RevPAR, ADR and Occupancy
  • STR reports, Market Share Index (MSI) and RevPAR Index (RGI)
  • NOI, GOP and departmental profit margins
  • Food & Beverage revenue, cost of goods sold (COGS) and labor cost
• Enforce strong internal controls over payroll, labor management, purchasing and capital expenditures (CapEx)

Revenue Management and Sales Leadership

• Work with Sales and Revenue Management to maximize top-line performance across all segments
• Drive pricing strategy, market segmentation, channel mix and demand forecasting
• Grow corporate, government, group, SMERF, catering and transient business
• Analyze market trends, competitive set positioning and demand generators such as the legislative session, River Center events and LSU game days
• Keep Sales, Revenue Management and Operations aligned for flawless execution

Hotel Operations and Multi-Department Oversight

• Direct all Rooms Division operations, including Front Office, Housekeeping, Engineering and Guest Services
• Ensure every department runs efficiently, safely and in compliance with IHG brand standards and company policy
• Drive continuous improvement in operating processes, productivity and service delivery

Restaurant, Bar and Catering Operations

• Provide executive oversight of King Bar & Bistro, including the restaurant, bar, kitchen, room service and catering
• Ensure F&B profitability, culinary quality and compliance with food safety and alcohol service regulations
• Monitor inventory control, COGS, labor productivity and menu engineering
• Position the restaurant and bar as a destination for both hotel guests and the downtown community
• Oversee catering, small meetings and group functions

Guest Experience and IHG Brand Standards

• Champion exceptional guest service and deliver the distinctive, neighborhood-inspired Hotel Indigo guest experience
• Track guest satisfaction scores, online reviews and reputation management metrics, and act on the results
• Lead service recovery and personally resolve escalated guest concerns
• Achieve strong results on IHG quality assurance audits, brand inspections and brand compliance programs
• Drive IHG One Rewards loyalty engagement and recognition of elite members

Leadership, Talent Development and Culture

• Lead, coach and develop the Executive Committee and department heads
• Set clear performance expectations and hold leaders accountable for results
• Drive team member engagement, retention, succession planning and talent pipeline initiatives
• Build a culture rooted in A&R Hospitality's Mission, Vision and Values

Asset Management and Capital Planning

• Protect and enhance a historic 1922 building to preserve its character and long-term value
• Oversee engineering operations and preventive maintenance programs
• Partner with ownership and corporate leadership on CapEx planning, renovations and property improvement plans (PIPs)
• Keep property condition at or above IHG brand and ownership expectations

Risk Management, Safety and Compliance

• Ensure compliance with all federal, state and local laws, including employment, safety and licensing regulations
• Maintain safety, security and loss prevention standards for guests, team members and assets
• Oversee emergency response planning, including hurricane and severe weather preparedness, and risk mitigation

Stakeholder Communication and Community Relations

• Serve as the primary liaison between ownership, corporate leadership and IHG brand representatives
• Deliver timely, accurate financial and operating reports
• Lead Executive Committee meetings to review performance, forecasts and strategy
• Represent the hotel with downtown business, tourism, government and civic organizations and at industry events

Qualifications

Required

• 5-7+ years of progressive hotel leadership experience
• Prior General Manager or senior leadership experience (Hotel Manager, Assistant General Manager, Director of Operations or Resident Manager) in a full-service hotel
• Strong working knowledge of Rooms, Food & Beverage, Sales, Catering and multi-department hotel operations
• Proven success managing complex P&Ls, budgets and hotel teams
• Demonstrated leadership, decision-making and strategic planning ability
• Excellent communication, organizational and interpersonal skills

Preferred

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration or a related field
• Branded full-service or boutique hotel experience, ideally with IHG Hotels & Resorts (Hotel Indigo, Kimpton, Crowne Plaza, voco) or another major brand (Marriott, Hilton, Hyatt)
• Restaurant and bar operations experience in a hotel setting
• Strong knowledge of revenue management, sales strategy and hotel technology, including PMS, CRM, revenue management systems and STR
• Experience with historic or boutique properties, renovations or PIPs
• Experience working with ownership groups and asset managers
• Familiarity with the Baton Rouge or Gulf South hospitality market
• Certifications such as CHA (Certified Hotel Administrator), ServSafe or alcohol awareness training

Working Conditions

• Environment: A full-service hotel setting with constant interaction with guests, team members, vendors, ownership and corporate leadership. You'll need an active, visible presence in guest areas, back-of-house, the kitchen and the restaurant.
• Schedule: Hours follow business demand and include evenings, weekends and holidays. You must be available for emergencies and critical business needs.
• Physical Requirements: Frequent walking and standing across all seven floors, the ability to inspect all operational areas, and occasional lifting of up to 25 lbs.
• Pace: A fast-paced, high-pressure operation with multiple revenue streams. Strong judgment, adaptability and composure are essential.

Compensation and Benefits

• Competitive base salary plus performance based bonus program
• Medical, dental and vision insurance
• 401(k)
• Paid time off and Sick Leave
• IHG Hotels & Resorts team member travel discounts
• Career growth with an expanding hospitality company

How to Apply

Submit your résumé highlighting your full-service General Manager experience, P&L results, RevPAR index performance, F&B results and team leadership accomplishments.

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