General Manager - Fire ProtectionABOUT THE OPPORTUNITYThe General Manager is the senior operational and commercial leader responsible for the overall performance, growth, and long-term success of Allstate Sprinkler in the New York City market.
Reporting directly to the Senior Vice President, this role owns full branch accountability -including safety, customer experience, revenue growth, profitability, field execution, talent development, and operational excellence across inspection, service, repair, and installation services for fire sprinkler, fire alarm, fire extinguisher and related fire and life safety offerings.
The General Manager will lead the continued evolution of Allstate Sprinkler as part of the Guardian platform - preserving the company's strong local reputation while implementing scalable operating disciplines, technology enablement, and operational excellence.
This role requires a highly visible leader who thrives in fast-paced service environments, develops strong teams, makes decisive operational decisions, and consistently delivers financial and customer outcomes.
JOB RESPONSIBILITIESStrategic & Business Leadership- Own annual operating plans, forecasts, budgets, and KPI execution.
- Drive organic growth through customer expansion, service penetration, and market development.
- Represent Allstate externally and contribute to Guardian strategic initiatives.
Operations Management - Lead all day-to-day branch operations.
- Establish operating rhythms, forecasting, KPI reviews, and accountability mechanisms.
- Improve deficiency conversion to repair and project opportunities.
- Drive scheduling, dispatch, documentation quality, productivity, and backlog execution.
Financial Management - Maintain full P&L ownership.
- Drive pricing discipline, margin expansion, and contract profitability.
- Improve working capital through billing, collections, WIP, and backlog management.
Compliance, Safety & Quality - Ensure compliance with NFPA, OSHA, FDNY, NYC, DOT, and AHJ requirements.
- Maintain technician licensing, certifications, and service quality.
People Leadership & Culture - Build and retain high-performing teams.
- Foster accountability, ownership, collaboration, and safety.
Customer & Stakeholder Relations - Maintain strategic customer relationships and act as executive escalation point.
Guardian Platform Integration - Lead thoughtful integration of systems, reporting, and operational standards while preserving customer relationships and local identity.
Success Measures (FIRST 12-18 MONTHS)- Deliver annual revenue and EBITDA objectives
- Grow recurring inspection and service revenue
- Improve backlog execution and operational throughput
- Increase labor productivity and field utilization
- Strengthen billing velocity, collections, and cash conversion
- Improve customer retention and account expansion
- Build leadership bench strength and reduce turnover
- Successfully implement Guardian standards and systems
- Maintain exceptional safety and compliance performance
QUALIFICATIONS- Bachelor's degree or equivalent experience.
- 10+ years of progressive leadership experience with at least 5 years leading branch, district, or business-unit operations.
- Fire protection, mechanical services, construction services, security, or field service experience strongly preferred.
- Demonstrated experience managing complex operations and multi-disciplinary teams.
- Strong financial acumen including P&L ownership, forecasting, job costing, and KPI management.
- Experience leading growth, transformation, integration, or operational scaling initiatives.
- Executive presence and ability to influence customers, employees, regulators, and senior leadership.
- Familiarity with field service management and CRM platforms preferred.
COMPENSATION & INCENTIVES- Competitive base salary, annual performance bonus opportunity, comprehensive benefits, 401(k), leadership development opportunities, and long-term career growth within Guardian Fire Protection Services.
WORK ENVIRONMENT
- Based on-site in Bronx, NY with regular field presence across the New York metro market.
BENEFITS- 401K
- Medical, Dental and Vision Insurance
- Short Term Disability
- Long Term Disability
- Life and AD&D insurance
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
Job Type: Full-time
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