5-7 years of experience in 3PL, final-mile logistics, or transportation management
Strong leadership and team management skills
Proven financial and P&L management experience
Experience managing independent contractors and owner-operators
Expertise in routing, route optimization, and delivery capacity planning
Excellent communication and problem-solving abilities
Ability to thrive in a fast-paced, performance-driven environment
Responsibilities
Oversee daily operations and manage owner-operators for white-glove furniture deliveries
Ensure performance standards are met by managing independent contractors, drivers, and helpers
Optimize daily routing to maximize profitability and efficiency
Analyze delivery metrics to enhance operational performance
Monitor route assignments and operational performance for on-time delivery
Manage account billing and contractor settlements
Recruit and onboard independent contractors to meet business needs
Benefits
Flexible schedule with Tuesday to Saturday workdays
Opportunity for hands-on leadership in a dynamic environment
Engagement with a growing company in the logistics sector
Potential for professional growth and development in operations management
Involvement in optimizing financial performance and operational efficiency
Full Job Description
About the Job
NOW HIRING: GENERAL MANAGER - 3PL OPERATIONS.
Third-Party Logistics | White Glove Furniture Delivery.
We are seeking an experienced and results-driven General Manager to oversee daily operations for a 3PL final-mile delivery operation. The ideal candidate will have strong leadership, financial management, recruiting, routing, and operational skills, with experience managing independent contractors and white-glove delivery teams.
Key Responsibilities:
Operations, Routing & Contractor Management:
Oversee daily operations and manage owner-operators performing white-glove furniture deliveries.
Manage independent contractors, drivers, and helpers while ensuring company expectations and performance standards are met.
Oversee daily routing for the location, ensuring routes are properly planned, balanced, and optimized.
Analyze route density, delivery locations, drive times, and stop sequences to maximize route profitability and efficiency.
Ensure routes are optimized to reduce unnecessary mileage, drive time, and operational expenses while maximizing delivery productivity.
Monitor route assignments, capacity, and daily operational performance.
Ensure delivery teams have efficient routes that support on-time performance and customer satisfaction.
Ensure all operational tasks and responsibilities are completed accurately and on time.
Financial Management & Accountability:
Manage account billing, contractor settlements, and payment responsibilities.
Maintain financial accountability for the operation, including monitoring revenue, expenses, and Profit & Loss (P&L).
Identify opportunities to improve operational efficiency and financial performance.
Recruiting & Staffing:
Recruit and onboard independent contractors to meet current and projected business needs.
Maintain sufficient truck capacity to support assigned routes and client demand.
Manage staffing needs and ensure adequate driver and helper coverage.
Client Relations & Communication:
Maintain a strong professional relationship with the client.
Ensure consistent communication regarding daily operations, performance, and operational concerns.
Address issues promptly and maintain accountability across all levels of the operation.
Administrative & Leadership Responsibilities:
Manage staff and ensure assigned responsibilities are completed.
Demonstrate strong multitasking and organizational skills.
Proficient in Google Sheets and Microsoft Excel.
Ability to manage multiple phone calls, emails, and operational priorities simultaneously.
Schedule:
Tuesday - Saturday.
Mondays as needed based on business demands.
Flexibility required to support daily operational needs.
Ideal Candidate:
Previous experience in 3PL, final-mile logistics, furniture delivery, or transportation management preferred.
Strong leadership and team management skills.
Financial and P&L management experience.
Experience managing independent contractors and owner-operators.
Routing, route optimization, and delivery capacity planning experience.
Excellent communication, problem-solving, and organizational skills.
Ability to work in a fast-paced, performance-driven environment.
We are looking for a hands-on leader who can manage people, finances, routing, client relationships, and daily operations while driving profitability, efficiency, and business growth.
