General ManagerPosition SummaryThe
General Manager is responsible for the overall leadership, performance, and profitability of the location. This role provides both strategic and day-to-day operational direction, ensuring the branch achieves its financial, operational, customer service, and employee engagement goals.
The General Manager will oversee all aspects of the business, including service operations, sales performance, staffing, budgeting, customer satisfaction, and employee development while fostering a culture of accountability, teamwork, and continuous improvement.
Key Responsibilities- Lead and oversee all branch operations to support growth, profitability, and exceptional customer service.
- Manage daily business performance, ensuring operational efficiency across all departments.
- Review financial statements, sales reports, productivity metrics, and key performance indicators to identify opportunities for improvement.
- Develop and execute strategic plans to achieve revenue, profit, and operational objectives.
- Hire, coach, develop, and retain top talent across the organization.
- Prepare work schedules, assign responsibilities, and ensure appropriate staffing levels.
- Establish and implement policies, procedures, and operational standards.
- Partner with executive leadership to develop and achieve organizational goals.
- Collaborate with department leaders to drive sales initiatives, promotions, and customer growth strategies.
- Ensure departments operate effectively while maintaining budgetary goals and performance expectations.
- Oversee service dispatch and resource allocation to maximize productivity and customer satisfaction.
- Drive accountability through performance management and employee development.
- Promote a positive, safety-focused, customer-first culture.
- Monitor market trends, business performance, and competitive activity to identify growth opportunities.
- Perform additional duties as needed to support branch success.
What We're Looking ForRequired Qualifications- Bachelor's Degree in Business, Management, or a related field.
- Proven leadership experience managing multiple teams and departments.
- Strong business and financial acumen.
- Demonstrated success driving operational performance and revenue growth.
- Ability to lead within a fast-paced, service-oriented environment.
- Exceptional communication, coaching, and team-building skills.
- Experience with budgeting, forecasting, and performance management.
- Strong organizational, problem-solving, and decision-making abilities.
Why You'll Succeed HereThe ideal General Manager is a hands-on leader who can balance strategy with execution, inspire teams to perform at their best, and drive results while maintaining
Fenwick Home Services' commitment to exceptional customer service. If you're passionate about leadership, operational excellence, and developing great people, we invite you to apply and join our growing team.
