Strong operational leadership and communication skills.
Experience in event operations and staffing.
Bachelor's degree in a related field or equivalent experience.
Minimum of three years in operations or project management.
Knowledge of security operations and crowd management preferred.
Responsibilities
Lead and enhance security and event operations for assigned accounts.
Support event planning and execution with account teams.
Provide hands-on leadership at major events.
Evaluate account performance and ensure compliance with operational standards.
Coach and develop management and frontline leaders for improved performance.
Conduct post-event reviews to identify and implement improvements.
Build client confidence through effective communication and reliable execution.
Benefits
Medical, Dental, Vision insurance
401(k) plan
Employee Assistance Program
Paid Time Off
Full Job Description
Job Description
Now Hiring: General Manager - Event Operations
Are you ready to take charge of high-energy operations and help bring major events to life? Join us as a General Manager, where you'll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!
Compensation: $90,000 - $95,000 / year Work Location: Dallas, TX Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off
Essential Duties and Responsibilities
Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Be visible at major events and provide hands-on operational leadership and decision-making when needed.
Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.
Minimum Qualifications
Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor's degree in a related field or equivalent experience.
Minimum of three years of operations, service, field, or project management experience.
Experience in security, event staffing, crowd management, sports management, or athletics preferred.
Physical and Mental Demands
Ability to stand or walk for extended periods (up to 10 hours)
Occasional lifting, pushing, or pulling up to 25 lbs
Ability to climb, bend, stoop, and work in confined or elevated spaces
Work outdoors in varying weather conditions
Reasonable accommodations may be made for qualified individuals with disabilities.
Working Environment
Office-based position with frequent attendance at scheduled events in indoor and outdoor environments.
About GardaWorld
GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020.
GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
