General Manager
CRDN of Atlanta East & NE Georgia
Location: Marietta, GA (in-office + regional travel)
Pay: $90,000 - $110,000 base salary (based on experience) + quarterly profit-based bonus
Job Type: Full-time
About the Role
Our long-time General Manager is retiring at the end of the year. This is an opportunity for an experienced restoration leader to step into an established, profitable operation and own its day-to-day success. You'll report directly to owner and CEO Keith Martin and lead the full Marietta team, including production, office staff and our marketing representative.
What You'll Do
Operations & Production
• Oversees department heads - production, warehouse, and field teams
• Maintains a consistent & productive workflow for all restoration production while minimizing overtime, maintaining all quality standards
• Properly coordinates and completes all restoration production work in a timely manner while working with other departments and managers as needed
• Order office, warehouse and jobsite supplies
People Leadership
• Lead all HR matters, including hiring, performance management, discipline and terminations
• Assist in training and work to improve efficiency within the departments
• Conduct employee evaluations and oversee staff training
• Manage and support the marketing representative
• Issue directive to various departments outlining policy, program or operational changes that need to be implemented.
Financial & Program Management
• Handle billing for all program and non-program jobs, and manage collections
• Ensure full compliance with carrier and program requirements
• Calculate and submit monthly commissions
• Set and track quarterly and annual production and sales goals
Client & Stakeholder Relationships
• Serve as the main point of contact for staff, homeowners, contractors and insurance adjusters
• Build relationship with adjusters and contractors
• Resolve customer complaints and issues quickly and professionally
• Attend industry conferences and trainings as directed by ownership
Who Thrives in This Role
You're an outgoing leader who cares about your team, and you're also assertive and attentive. You don't avoid conflict. You can be compassionate with your staff while holding firm on expectations. You have an owner's mindset and put the health of the business first. You multitask well and communicate clearly with everyone from technicians to adjusters. You stay flexible when plans change, which in restoration they often do.
Location
Marietta, GA. Atlanta-area candidates strongly preferred; relocation assistance is not available.
Requirements
What You Bring
Required
• 3-5+ years of restoration industry experience (any restoration background; contents experience a plus)
• Experience leading people, whether as a manager, assistant manager or project manager running crews
• Proven ability to hold people accountable and handle difficult conversations directly
• Proficiency in Microsoft Office (Word, Excel)
• Experience using a CRM (training on our in-house software provided)
• Willingness to travel within a 120-mile radius of Atlanta as needed
• Valid driver's license and clean driving record
Preferred
• 1-2+ years in a formal management role
• IICRC certification(s)
• Bachelor's degree
• Experience with insurance program work, billing and collections
Benefits
Compensation & Benefits
• $90,000 - $110,000 base salary, based on experience
• Quarterly bonus based on company profitability
• 401(k)
• Lead an established operation backed by a national brand, with direct access to ownership
