Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
2-4 years of operations management experience in senior living, long-term care, hospitality, or related fields.
Proven track record in achieving financial goals in relevant sectors.
Experience in building and maintaining a customer service-focused workforce.
Skilled in recruiting, training, and developing team members with performance management knowledge.
Understanding of facilities management and maintenance systems.
Proficient in Microsoft Office Suite and other computer systems.
Valid driver's license and compliance with the Company's Motor Vehicle Policy.
Responsibilities
Oversee daily operations and full profit and loss responsibility for the community.
Collaborate with the Regional Vice President on sales and operations strategies.
Communicate community performance metrics to the Regional Vice President.
Supervise the Community Sales Manager and assess competitive threats.
Conduct marketing and sales activities to boost community census.
Develop community budgets and manage capital requirements effectively.
Act as a liaison between field operations and the Support Center, fostering strong relationships.
Ensure a safe working and living environment for residents and staff.
Conduct monthly meetings with residents and staff for effective communication.
Build and maintain positive relationships with key stakeholders.
Benefits
Comprehensive health and wellness programs.
Opportunities for professional development and training.
Supportive work environment focused on employee engagement.
Flexible scheduling options to promote work-life balance.
Employee recognition programs to celebrate achievements.
Full Job Description
Responsibilities
In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high performance sales and customer service, the General Manager complies with all Company requirements and regulations and ensures a safe and productive working and living environment.
Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company's objectives and expectations.
Regularly communicate community performance with Regional Vice President.
Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
Provide on-call and overnight coverage as specified by schedule or as needed.
Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company's standards.
Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff. Team sizes can vary, the average range is 18-24.• Meet financial management requirements for the community.
Maintain a safe working and living environment.
Conduct monthly resident and staff meetings to communicate effectively and regularly.
Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
May perform other duties as needed and/or assigned.
Qualifications
Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
Demonstrated success in operating and maintaining a quality, customer service focused workforce.
Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
Understanding of facilities management and ensuring systems are maintained properly.
Proficient knowledge of computer systems; Microsoft Office Suite.
Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards.
Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must possess a valid driver's license.
Salary Range
Range from $77,000.00/yr - $88,550.00/yr, dependent on prior work history and experience
About Atria Senior Living
Atria Senior Living is a privately held, for-profit senior housing company based in Louisville, Kentucky. The company operates more than 200 senior living communities in 28 states and seven Canadian provinces. Atria Senior Living is a subsidiary of Holiday Retirement, which is owned by Fortress Investment Group.
