General Manager
Requisition #: 683288
Location: Los Angeles, CA, US
Career Area: Facilities
Information at a Glance
Job DescriptionThe General Manager will oversee a 24/7/365 distribution center/commissary operation. In this role, the General Manager has complete responsibility of the market which provides food and beverage services regionally to our client, Amtrak. The GM will plan, direct and control the operations of multiple commissary/warehouse operations. GM will be responsible for the development & growth of a large management team and hourly employees. The GM will also focus on meeting and exceeding operating and financial goals, client objectives, KPI metrics, and customer needs. The GM will have daily interaction with the client, client's customers and employees. This individual will be focused on ensuring operational excellence in the delivery of the services ARAMARK is contracted to provide at the account.
COMPENSATION: The Hourly rate for this position is $120,000 to $135,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
Job ResponsibilitiesModel, lead, and foster a positive work environment while demonstrating effective communication across all levels of the organization.
Drive operational excellence by ensuring compliance with company standard operating procedures (SOPs), regulatory requirements, and established service standards.
Optimize financial performance, operational accuracy, and productivity through audits, performance reviews, process improvements, and compliance initiatives.
Monitor operations continuously, identify opportunities for innovation, and implement action plans to improve efficiency and service delivery.
Lead the training, development, and performance management of distribution center, commissary, and operations staff.
Provide strategic direction to managers, supervisors, and frontline employees to support employee engagement, development, and policy compliance.
Maintain effective human resources practices, including workforce planning, compensation administration, labor relations, and compliance with collective bargaining agreements and employment regulations.
Manage recruitment, succession planning, talent development, and staffing strategies to build a high-performing workforce.
Ensure compliance with Fleet/DOT requirements, OSHA standards, and all applicable local, state, and federal safety regulations.
Maintain safety programs, operating procedures, and training initiatives that promote a safe and compliant work environment.
Develop and execute business and contingency plans that establish operational goals, improve service levels, and support predictable business outcomes.
Communicate business performance, forecasts, and operational status to clients and stakeholders, recommending solutions to address variances from plan.
Ensure fulfillment of contractual obligations and achievement of key performance indicators (KPIs).
Build and maintain strong client relationships while identifying opportunities for service expansion and business growth.
Oversee departmental budgets, forecasting, financial reporting, and variance analysis to achieve financial objectives.
Analyze financial statements, operating reports, and budget performance, implementing corrective actions when necessary.
Evaluate and manage capital investments and expenditures to maximize financial returns and operational effectiveness.
Maintain high levels of client satisfaction by proactively addressing concerns and implementing service improvement initiatives.
Conduct customer satisfaction surveys, analyze results, and implement timely action plans to address opportunities for improvement.
Ensure consistent application of company operating systems, policies, standards, and business conduct requirements.
Maintain all records, reports, and documentation necessary to comply with corporate policies, client requirements, and government regulations.
Ensure compliance with all applicable federal, state, and local employment laws and regulations.
Perform additional duties and special projects as assigned.
Qualifications- Candidate must possess an undergraduate 4-year degree from an accredited university/college.
- At least 7+ years of experience leading a team with a focus around business process compliance, Inventory management, financial controls and customer/client service. Preferred.
- Previous profit and loss accountability experience, and a proven track record of growing accounts is essential. Total managed volume of greater than $2M and P&L management experience in a fast paced multi-faceted operation.
- Proven experience building productive performance-based client relationships
- Ability to develop/mentor a management group into a high performing team to consistently deliver against corporate goals and client expectations.
- Ideal candidates will possess a high energy level that is communicated to the team they will lead
- Demonstrate proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results
- The ability to manage in a diverse environment with focus on client and customer services is a key success measure
- Union experience preferred.
- Highly developed interpersonal, analytical and communication (written and verbal) skills and experience are essential for success in this role
- Candidates must possess a demonstrated attention to detail and ability to lead directly and through influence
- Prior experience training, mentoring and developing management level staff is required; experience leading 20 to 100+ person staff is preferred
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