10+ years of luxury property management or hospitality experience, preferably in New York City multifamily residential or luxury hotel settings.
Proven leadership and people management skills with a track record of delivering results.
Strong strategic mindset with hands-on execution capability.
Excellent interpersonal and communication skills, able to influence at all levels.
Highly adaptable, resourceful, and solutions-driven.
Responsibilities
Establish clear goals and expectations, directing team priorities and fostering a collaborative work environment.
Manage all on-site functions including leasing, maintenance, and resident relations to ensure service consistency.
Oversee financial operations, enforcing expense controls and maintaining a resident-first leadership style.
Ensure full compliance with city, state, and federal regulations, managing permits and inspections.
Review vendor contracts and ensure adherence to purchasing and insurance requirements.
Support planning and execution of capital projects, ensuring timely and on-budget completion.
Engage with residents daily, promoting goodwill and resolving concerns with empathy and professionalism.
Benefits
Family care benefits including parental leave and adoption assistance.
Personalized development programs with a dedicated learning and development team.
401(k) plans with matching and no vesting period, along with life and AD&D benefits.
Comprehensive medical, dental, and vision plans.
Short/long term disability and flexible/health savings accounts.
Mental and emotional support services, including access to guided workouts and meditation.
Full Job Description
Job Title: General Manager, 8 Spruce
FLSA Status: Exempt, Salaried
Location: New York, NY
Worksite Status: Onsite
What the role looks like
We are seeking a driven, empathetic, and disciplined leader who shows up authentically every day and inspires others to do the same. They set clear goals, communicate openly, and create an environment where people feel supported, challenged, and motivated to grow. They combine strong operational expertise with a passion for service-leading teams, managing complex property operations, solving difficult problems, and maintaining full compliance with unwavering precision.
What you will do
Leadership & Team Development - Establish clear goals and expectations, direct team priorities, and cultivate a high-performance, collaborative work environment. Provide coaching, mentorship, and ongoing development to staff.
Operational Oversight - Manage all on-site functions including leasing, maintenance, engineering, resident relations, and office operations to ensure consistent delivery of service and achievement of performance targets.
Financial & Community Stewardship - Manage accounts receivable, accounts payable, and r operating cash flow enforcing expense controls, accurate financial coding, and meticulous budgeting; balance high end fiscal discipline with an empathetic, resident-first leadership style to protect the building's bottom line and its luxury community experience..
Compliance Administration - Maintain full compliance with all city, state, and federal regulations; manage permits, inspections, licenses, and requisite deadlines through a structured compliance calendar. Ensure annual reporting against all compliance measures are met and recording in our property management systems.
Vendor & Contract Management - Ensure vendor adherence to purchasing, bidding, and insurance requirements; review contracts, scopes of work, and RFPs; track COI expirations and performance.
Capital Project Coordination - Support planning, bidding, and execution of capital projects, in full collaboration with the design and construction team to meet renovation and turnover program guidelines, ensuring timely and on-budget completion with accurate documentation.
Resident Engagement - Cultivate a welcoming community by maintaining an active daily visibility with residents, promoting goodwill, and resolving all concerns with the highest level of empathy, speed and luxury-tier professionalism.Engage residents with courtesy and respect, embodying the hospitality standards and luxury apartment experience expected at this property. Appropriately investigate resident concerns and complaints escalating any unresolved matters to the regional VP of Operations for joint resolution.
Communication & Reporting - Communicate clearly with employees, executives, and stakeholders; prepare accurate weekly, monthly, quarterly, and annual reports. Proactively communicate property, resident, regulator concerns or legal notices for support and resolution.
Who you are
A people-first leader who builds trust, develops teams, and helps others do their best work
Someone who believes in being a good neighbor by fostering collaboration, respect, and shared accountability
Curious and solutions-oriented, always looking for better ways to solve problems and improve how we work
A strong communicator who can bring people together, navigate complexity, and build alignment across teams
Results-driven and accountable, with a track record of delivering meaningful outcomes and following through on commitments
Adaptable and resilient, comfortable making decisions and driving progress in a fast-moving environment and embraces new technology utilizing standard processes across the portfolio.
Someone with a team mindset, not a property only mindset
Someone who leads with heart, takes ownership, and never walks past a problem that needs solving
Organized, energized, and motivated by the opportunity to make a lasting impact on people, teams, and communities
Your skills and experience
10+ years of luxury property management or hospitality experience (single or multi-site) with a proven track record delivering results.
Operational experience in New York City MultifamilyResidential and/or luxury hotel, resort or large scale residential properties
Prior leadership and technical experience able to lead large teams, internal and external, and earn trust and respect
Proven leadership and people management skills
Strong strategic mindset combined with hands-on execution capability
Excellent interpersonal and communication skills, with the ability to influence at all levels
Highly adaptable, resourceful, and solutions-drive
A problem solver who is polished, professional and outcome oriented
What we offer
Base Salary: $130,000 - $165,000
Exact compensation may vary based on skills, experience, location or employee's housing arrangement, including eligibility for Beam-provided housing.
A full slate of benefits:
Family care benefits like parental leave, adoption assistance and fertility reimbursement.
Personalized development programs with our dedicated L&D team.
401(k) plans and matching (with no vesting period), life and AD&D benefits, ID theft coverage, financial planning and legal advice, will creation, and tax prep assistance.
A range of medical, dental and vision plans (of course)
Short/long term disability, flexible/health savings accounts and commuter benefits.
Mental and emotional support services like Calm and Headspace, which provide access to guided workouts, meditation, music and more.
