Position Summary
The General Manager is responsible for ensuring the warehouse operates safely, efficiently, and profitably while providing a high level of service to existing customers. This position also plays an important role in business development and sales, including identifying potential customers, following up on leads, developing local business relationships, providing facility tours, assisting with pricing and proposals, and helping secure new warehousing and logistics business.
What You'll do:
Warehouse & Operational Management
- Oversee all daily warehouse and 3PL operations, including receiving, storage, inventory management, order fulfillment, shipping, cross-docking, and other customer services.
- Manage warehouse employees and administrative staff while establishing clear expectations for productivity, accuracy, safety, and customer service.
- Oversee that customer inventory is handled and stored according to customer requirements and ILG procedures.
- Monitor warehouse capacity, labor needs, equipment utilization, and operational efficiency.
- Coordinate staffing and schedules based on customer volumes and operational needs.
- Identify opportunities to improve productivity, workflow, and profitability.
- Ensure proper documentation is maintained for warehouse activities.
Facility & Safety Management
- Take ownership of the overall condition and appearance of the warehouse, office, grounds, and surrounding property, ensuring the facility remains clean, organized, professional, safe, secure, and customer-ready.
- Coordinate preventative maintenance and necessary repairs for the building, dock equipment, forklifts, refrigeration equipment, doors, lighting, security systems, and other facility equipment, working with contractors and vendors when outside maintenance or repairs are required.
- Identify facility issues early and communicate larger capital or repair needs to executive management to ensure the facility remains safe and operational.
- Promote and maintain a strong safety culture throughout the facility and ensure employees follow company safety policies and applicable OSHA requirements.
- Conduct or coordinate safety meetings, training, inspections, and corrective actions to maintain a safe and compliant operation.
Customer Service & Account Management
- Serve as a primary point of contact for customers utilizing the facility and develop strong relationships through regular communication regarding their operations, inventory, service needs, and upcoming business.
- Quickly address customer concerns and work toward practical solutions while providing reliable service and proactive communication to help maintain strong customer retention.
- Identify additional services ILG can provide to existing customers.
- Participate in customer meetings, operational reviews, and facility tours.
Sales & Business Development
- Identify and pursue potential customers that could benefit from ILG's warehousing, storage, distribution, cross-docking, transloading, and other 3PL services.
- Follow up on leads provided by ILG management and independently identify local and regional sales opportunities.
- Make calls, send emails, network, and develop relationships with prospective customers and local businesses.
- Conduct professional facility tours for prospective customers.
- Learn the facility's available capacity and capabilities and actively look for opportunities to fill unused warehouse space.
- Assist management with customer pricing, proposals, quotes, and service agreements.
- Follow up consistently with prospects until an opportunity is won, lost, or determined not to be a fit.
- Develop relationships with manufacturers, distributors, freight companies, brokers, transportation providers, and other organizations that may generate warehouse opportunities.
- Look for additional revenue opportunities with both new and existing customers.
- Communicate sales activity, prospects, and potential opportunities to executive management.
Financial & Performance Management
- Understand the financial performance of the facility and how operational decisions affect profitability.
- Monitor labor, overtime, supplies, repairs, equipment, and other controllable expenses.
- Review customer operations to ensure services are properly captured and billed, and work with management to evaluate pricing and profitability for new and existing business.
- Identify opportunities to increase revenue while controlling operating costs and assist with annual budgeting and operational planning as requested.
What you'll bring:
Qualifications
- Previous management experience in warehousing, distribution, logistics, manufacturing, transportation, or a related environment preferred.
- Experience managing employees and daily operational activities.
- Knowledge of warehouse receiving, shipping, inventory control, and material handling practices.
- Ability to safely operate a forklift.
- Strong leadership, organization, and problem-solving skills.
- Comfortable communicating directly with customers and prospective customers.
- Willingness and ability to participate in sales and business development activities.
- Ability to develop professional relationships and confidently present ILG's capabilities to potential customers.
- Basic understanding of facility maintenance and vendor management.
- Comfortable working with warehouse management systems, Microsoft Office, email, and other business software.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and follow-through.
- Ability to make decisions independently while knowing when to involve executive management.
Preferred Experience
- 3PL or public warehousing experience.
- Warehouse Management System (WMS) experience.
- Inventory management and cycle-counting experience.
- Customer account management.
- Sales, lead generation, or business development experience.
- Experience developing warehouse pricing or customer proposals.
- OSHA and warehouse safety experience.
- Experience managing facility maintenance, vendors, and contractors
For more information about Industrial Logistics group please visit: https://www.industriallogisticsgroup.com/
