General Information

Description and Requirements

Job Description

Job Title: Client Partner: Retail, Vancouver (for vacant role)
We are looking for a Retail Client Partner in Vancouver

As a Client Partner with a Retail portfolio, you will be a key leader Slalom's go-to-market team, accountable for client strategy, revenue, and delivery excellence in accounts. You will set a strategic multi-year direction for your territory, shaping and delivering transformational programs while maintaining operational excellence.

This role requires a leader who thrives in ambiguity, understands the nuanced ecosystem of Canadian retail, and can confidently guide our clients while playing a pivotal role in growing Data and Intelligence revenue and fostering customer-centric go-to-market strategies.

What You'll Do

• Build Executive Trust: Establish and scale Slalom's brand within your assigned accounts by building high-trust, strategic relationships directly with C-suite stakeholders (CIO, CTO, CDO).
• Drive Account Strategy & Sales: Identify and develop a pipeline of opportunities that align with our clients' strategic objectives, partnering seamlessly with internal executive sponsors to align account strategies with overarching Canadian territory market ambitions.
• Shape Modern Solutions: Collaborate with our diverse technical and business teams to define and implement cutting-edge industry solutions, guiding retail clients through complex technology transitions.
• Operate in the Grey: Act as a bridge between emerging global capabilities and immediate client needs, demonstrating the agility to take nascent solutions to market and refine them in real-time alongside our clients.
• Leverage Ecosystems: Develop strong partnerships with relevant Alliance partners in the client ecosystem to drive joint business development and shepherd operational processes.
• Ensure Delivery Excellence: Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements, ensuring quality at every phase.
• Champion Client Satisfaction: Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom's overall relationship with our clients.
• Embody Our Core Values: Participate in Slalom leadership forums and act as an active ambassador of Slalom's culture, fostering an environment of inclusivity and growth.

Key Metrics:

• Senior Principal- Maintain a 60% individual utilization target
• Director - Maintain a 40% individual utilization target
• Drive a personal revenue responsibility in the range of $2.5 to $5 million+

What You'll Bring

• Consulting Leadership: Prior experience in a senior go-to-market or leadership role within a technology or management consulting environment.
• Industry Expertise: Consulting account development and delivery management experience with clients in the retail industry, including deep contextual knowledge of the Canadian landscape.
• Regulatory Acumen: Proven ability to navigate all regulatory, risk, and compliance frameworks inherent to the retail sector.
• Delivery Foundation: A strong foundational core in technical program management, enabling you to rapidly identify delivery gaps, structure complex programs, and ensure operational excellence across a broad range of Data and AI offerings
• Next-Gen Technology Fluency: Deep familiarity with modern technology trends, extending beyond Cloud & Data to explicitly include the strategic application of Artificial Intelligence, agentic workflows, autonomous agent orchestration, and AI Control Plane architectures.
• Ecosystem Experience: Familiarity partnering and delivering with major ecosystem players (AWS, Microsoft, Google, Salesforce) and modern data/AI platforms.
• Commercial Acumen: A strong track record of meeting and exceeding similar revenue targets, with deep experience managing account commercials, including pricing, profitability, and contracts.
• Soft Skills: Excellent negotiation, conflict management, problem solving, and decision-making skills with a high tolerance for ambiguity.

Hybrid/In office: We are hybrid but as a leader in Vancouver we have the expectation that you will maintain in-office contact at client site or in our Slalom downtown offices on three days per week.

Slalom Employee Perks:

Tangible perks
* Competitive compensation package

* Vacation (20 days prorated based on start date & wellness/sick days)
* $100 cell phone monthly reimbursement
* Registered Retirement Program (RRSP) & Employer Matching
* Tax-Free Savings Account (TFSA)
* Annual "Thrive Well-Being" Gift Card
* Family planning/ Fertility Benefit
* Maternity/Parental Leave Top-Up
* Medical & Dental Benefits
* Life and AD&D Insurance
* Access to Supplementary Life and AD&D Insurance
* Access to the Employee Assistance Program (EAP) and Inkblot Therapy

* Culture & fun!
* Lunch & learns
* Health & wellness activities
* Holiday parties
* Employee community groups
* Social clubs & activities

*All benefits are subject to eligibility requirements

Targeted Base Pay Ranges:

The targeted base salary pay range is outlined below:

Senior Principal: $159,000 - $177,000 CAD

Director: $176,000 - $220,000 CAD