The Air Gateway manual and defined Best Practices outline the expectations, requirements and standards of each Import and Export Gateway operation. The Gateway Manager is responsible to ensure that these policies are adhered to at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and manage all Air Gateway import and export operations in accordance with JAS policies, procedures, and established best practices.
• Ensure the highest levels of service quality and operational performance are delivered to internal branch customers, overseas partners, and external stakeholders.
• Develop and execute operational strategies to improve efficiency, productivity, and cost management within the gateway operation.
• Oversee scheduled consolidation services and ensure timely, accurate movement of freight to domestic and international destinations.
• Coordinate export consolidations and provide operational support and communication to U.S. stations and global network partners.
• Build and maintain strong relationships with airlines, carriers, and service providers to support capacity requirements and service objectives.
• Negotiate pricing, service agreements, and operational parameters with carriers to support gateway and organizational goals.
• Monitor carrier performance and ensure service failures are promptly addressed, communicated, and documented.
• Implement, maintain, and improve operational procedures, communication standards, and customer service processes.
• Manage departmental budgets and support financial objectives through cost control and operational optimization.
• Partner with Operations, Finance, Human Resources, and Compliance teams to effectively resolve operational, personnel, and administrative matters.
• Ensure compliance with company policies, regulatory requirements, security protocols, and work instructions.
• Analyze operational metrics and develop action plans to drive continuous improvement and performance excellence.
• Perform additional duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

• Lead, coach, and develop gateway employees through performance management, mentoring, training, and career development initiatives.
• Foster a collaborative, customer-focused, and results-driven culture while promoting teamwork, accountability, and continuous improvement.
• Manage all aspects of employee lifecycle activities, including recruiting, onboarding, performance evaluations, employee relations, corrective actions, and succession planning in partnership with Human Resources.

Qualifications

• Strong knowledge of air freight forwarding and gateway operations.
• Proven leadership and team development skills.
• Ability to drive operational efficiency and process improvement.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and relationship-building skills.
• Experience managing carrier performance and service execution.
• Knowledge of budgeting, cost control, and financial management.
• Proficiency with Microsoft Office Suite and transportation systems.

Education & Experience

• Bachelor's degree in Business, Logistics, Supply Chain, Transportation, or related field preferred.
• Equivalent combination of education and industry experience will be considered.
• 5-7 years of freight forwarding, transportation, or logistics experience.
• 4+ years of Gateway, HUB, or air freight consolidation operations experience.
• 4+ years of leadership or supervisory experience.
• Knowledge of domestic and international transportation networks, routing, and cargo movement.
• Experience negotiating carrier agreements and managing airline relationships.
• Experience managing KPIs and driving operational performance.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.  Travel will be (up to__ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.  While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.  This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL:

• The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.