High school diploma or GED required; Bachelor's degree preferred.
Minimum seven years of related experience required.
At least six years of industry experience required.
Minimum five years of supervisory experience required.
Professional certification may be required in some areas.
Responsibilities
Lead and manage site operations to meet or exceed client service standards.
Maximize profitability through exceptional client service and effective communication.
Plan and adjust daily staffing schedules to meet operational demands.
Manage departmental revenue and expenses within budget constraints.
Train and motivate employees for peak performance and growth.
Oversee financial aspects including purchasing and budget preparation.
Execute KPIs as per company standards, including 'The Morning Routine' and 'The Director's Playbook.'
Benefits
On-site attendance required at the assigned work location.
Opportunity for professional development and training.
Engagement in a dynamic operational environment.
Potential for career advancement within the company.
Full Job Description
Essential Job Functions
Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Manage revenue and expenses to budget constraints.
Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
Execution of the applicable KPI's per company standard to include "The Morning Routine" and operational aspects of "The Director's Playbook". Please refer to the Crane Worldwide Logistics Operational KPI Standards addendum.
Other duties as assigned
Other Skills & Abilities
Computer Literate
Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
Physical Requirements
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Job may require extended sitting or standing, use of standard office equipment
Position requires on-site attendance at the assigned work location.
Education & Experience
High school diploma or GED Required - Bachelor's degree preferred
Minimum seven years related experience required
Minimum six years industry experience required
Minimum five years supervisory experience required
Certification & Licenses
Professional certification may be required in some areas
Illinois required disclosure: Salary range for this position is between USD 70,000 - 95,000 annually.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Crane Worldwide Logistics
Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
