POSITION SUMMARYUnder the general supervision of the General Manager/Executive Officer, responsible for the operations of development, coordination evaluation and administration of all phases of the gaming strategy and performance for Slots, Table Games, Bingo/Pull-Tabs and off-site Gaming Operations. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIESShooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
- WELCOMING - Make every person feel invited and accepted
- PROACTIVE - Anticipate Guest needs
- UNIQUE - Create a one-of-a-kind experience at every opportunity
- RESOURCEFUL - Resolve the need
- COMPLETE - Take care and close
Supervises all Gaming management. Directly supervises Table Games Manager, Assistant Slots Manager, Bingo/Pull Tab Manager and Off-Site Gaming Operations. Indirectly supervises 95 team members. Manages the selection, training, development and performance of assigned staff to retain a motivated, professional workforce for Shooting Star Casino, Hotel & Entertainment.
- Ensures that Shooting Star gaming operations are in compliance with all applicable tribal, state and federal laws and ordinances and oversees the integrity of gaming operations and the preparation of required regulatory agency reports.
- Establishes guest services and guest development programs to ensure guest retention and satisfaction and that professional standards of guest service and satisfaction is achieved and maintained throughout each property.
- Oversees and reviews the development of effective guest satisfaction measurements and executes appropriate action to maximize positive trends.
- Implements, improves and is accountable for effective team member and management communications throughout the Shooting Star facilities.
- Assist in the development of talents and skills of executive management and team members and promotes the employment and professional development of qualified tribal members.
- Leads the in the development of corporate wide strategies and policies and provides information and direction to all management staff in management meetings.
- Is accountable for the development and growth of all team members and for serving as a role model in respect to the code of conduct of Shooting Star Entertainment and Gaming Authority.
Manages the selection, training, development and performance of assigned staff to retain a motivated, professional workforce for Shooting Star Casino, Hotel & Entertainment.
- Recruits and selects applicants for job vacancies considering the requirements of the job, and the skills/abilities of applicants.
- Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results.
- Assesses team member performance, provides positive and constructive feedback on an ongoing basis to reinforce desired results.
- Identifies training and/or development opportunities that will assist the team member in achieving enhanced job performance and/or career objectives.
- Assures job descriptions are maintained and current.
Develops and manages the annual budget for Gaming to assure the effective and efficient use of financial resources, meeting established objectives.
- Anticipates and plans for needed resources to support departmental programs and systems.
- Prepares preliminary budget drafts.
- Presents proposed budgets and secures approval from executive management.
- Reviews the budget on a monthly basis with the department manager(s), keeps the General Manager/Executive Officer informed of any major variances from budget.
Performs supervisory responsibilities in accordance with the Shooting Star Entertainment and Gaming Authority rules, regulations, policies and procedures.
- Evaluates and documents team members work performance through usage of the current corporate evaluation process.
- Provide coaching sessions.
- Planning, assigning, scheduling, and directing work to team members.
- Review applications and files for position openings. Establishes questions and interview for hiring and promotions according to policies and procedures.
- Establish and comply with budget objectives.
Participates in formulating and administering company policies, directing and coordinating all department activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.
- Reviews analyses of activities, cost, operations, and forecast data to determine departmental progress toward stated goals and objectives.
- Confers with General Manager/Executive Officer, Chief Financial Officer, Directors and other administrative personnel to review achievements and discuss required changes in goals or objective resulting from current status and conditions.
- Direct or assist in preparation of all operational budgets; review for fiscal soundness and accomplishment of Tribal Council goals/objectives.
Develops, reviews, updates and implements business strategic planning to improve financial performance.
- Determine and direct the marketing strategy to develop new clientele, improve market position and enhance revenue. Analyze cost of sales and adjust tactics to optimize profit.
- Reviews and approves preparation of accounting analysis: for budgetary planning an implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
- Plans and directs investigations and negotiations pertaining to the business operations.
Ensure proper standards and procedures are followed in accordance with departmental procedure manuals, Shooting Star Casino Internal Control Manual, Tribal-State Compact and National Indian Gaming Commission Standards
- Reviews operating results on a daily, weekly, and monthly basis to determine efficiencies and deficiencies, comparing them to established objectives to ensure the final outcome is reached.
- Responsible to ensure all table games, bingo, pull-tabs and slot regulations are followed in accordance to applicable rules, laws and regulations.
- Gathers, assembles and analyzes statistical and narrative information applicable to Table Games, Slots, Bingo/Pull-Tabs, Off-site Gaming and makes recommendations for increased efficiency.
Listens and responds to guest concerns to maintain a high level of guest satisfaction.
- Refers guest to the appropriate departments or function for issue resolution.
Performs other duties and responsibilities as required or assigned.
EDUCATION & EXPERIENCEBachelor's degree (B.A.) in Business Management or Accounting or related field and a minimum of five years related gaming experience; or equivalent combination of education and experience, or nine (9) years of direct gaming management experience.
Certificates, Licenses & DesignationsMust meet licensing requirements as prescribed by the Tribal State Compact for gaming.
Must have a valid driver's license and insurance.
KNOWLEDGE, SKILLS & ABILITIES- Must possess extensive knowledge of the gaming industry, casino operations, federal, state and tribal laws, ordinances, policies and guidelines and knowledge of complex laws, regulations and guidelines governing casino gaming operations.
- Must be well versed in all areas of leadership including project, people and financial management and develop and maintain effective and cooperative working relationships among departments.
- Must be able to demonstrate the ability to comprehend, analyze and interpret financial reports, legal documents, define issues, draw valid conclusions and implement effective solutions.
- Must be able to remain composed and make decisions under stressful conditions that may involve dealing with a range of responsibilities, large sums of money and timelines.
- Must possess a high degree of effective interpersonal and written and verbal communication skills and possess the ability to effectively speak to individuals and in front of groups of people presenting a professional demeanor and effective communication delivery methods.
- Must possess analytical and negotiating skills, have a high degree of originality, initiative, and judgment and possess stellar work ethics, un-compromised values and professional integrity.
- Must be able to manage, use and protect confidential and sensitive information.
- Must be proficient with PC's, Microsoft programs and other casino related software.
- Other: Must be able to work irregular hours, weekends, holidays and be available for call in 24 hours a day on short notice. Is required to carry and maintain corporate cell phone for call in or questions 24 hours a day.
- Must attend all required meetings and participate in training and development sessions.
WORKING CONDITIONS- Work is performed in an office setting where the noise level is usually moderate and on the casino floor where the noise level varies from moderate to loud depending upon business flow.
- Occasional exposure to moderate concentration levels of tobacco smoke.
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
