3+ years of supervisory or management experience in payments or financial services operations.
Proven ability to coach and develop team members, enhancing their leadership skills.
Strong understanding of payment processing, reconciliation, and operational controls.
Familiarity with anti-money laundering procedures relevant to operations.
Excellent analytical skills for interpreting performance data and driving improvements.
Effective communication skills for collaboration with colleagues and stakeholders.
Hands-on, adaptable approach with a focus on accuracy and team development.
Responsibilities
Manage and develop the Funding and Payments Team Leads, enhancing their leadership capabilities.
Set clear objectives for productivity, accuracy, and service quality across teams.
Conduct regular performance reviews and provide actionable feedback to Team Leads.
Support Team Leads in coaching, training, and employee development initiatives.
Oversee funding setup and payment execution, ensuring accuracy and timely processing.
Act as the escalation point for complex funding and payment issues, resolving discrepancies efficiently.
Monitor KPIs to identify trends and opportunities for process improvements.
Benefits
Health care coverage with YouLend covering 80% of premiums.
Choice of 5 medical plans through United Healthcare, including prescription drug coverage.
Comprehensive dental and vision plan coverage.
401K retirement plan with a dollar-for-dollar match up to 5% of salary.
Basic life and AD&D insurance provided.
International travel insurance for work-related travel.
20 days of paid time off plus US public holidays.
Paid office parking.
Full Job Description
Funding and Payments Manager
Department: Credit Operations (US)
Employment Type: Permanent
Location: Atlanta
Reporting To: Mathias Søberg
Description
We are looking for a proactive, analytical, and people-focused Funding and Payments Manager to oversee our funding and payments operations and lead a combined team of approximately five people. With the Funding Team Lead and Payments Team Lead reporting directly to you, you will provide the guidance, coaching, and operational direction they need to lead their teams effectively. You will take responsibility for performance across both functions, ensuring funding is set up and requested accurately, payments are processed on time, and incoming funds are reconciled and allocated correctly. This is a hands-on management role with a strong focus on developing people, resolving complex issues, and improving processes. As YouLend grows, you will help build the team's capabilities and ensure both functions can support increasing volumes while maintaining accuracy and service quality.
Key Responsibilities
Leadership and Team Development
Manage, coach, and develop the Funding Team Lead and Payments Team Lead, helping them strengthen their leadership skills and take ownership of daily team performance.
Set clear objectives and expectations across both functions, balancing productivity, accuracy, and service quality.
Hold regular one-to-ones and performance reviews with the Team Leads, providing practical feedback and development plans.
Support the Team Leads with coaching, training, performance management, and employee development.
Assess staffing and training needs, support recruitment and onboarding, and build the team's capacity as the business grows.
Create a supportive team environment where people communicate openly, take responsibility, and understand how their work contributes to YouLend's goals.
Funding and Payments Oversight
Oversee the setup and requesting of funding, ensuring work is completed accurately and within agreed timelines.
Oversee payment execution, reconciliation, and the allocation of incoming funds, ensuring deadlines and agreed cutoffs are met.
Guide the Team Leads in prioritizing workloads, managing coverage, and addressing backlogs across both functions.
Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
Ensure appropriate quality checks, operational controls, and documented procedures are followed consistently.
Performance and Process Improvement
Monitor KPIs across both functions, using data to identify trends, recurring errors, capacity pressures, and opportunities for improvement.
Provide senior management with clear reporting on performance, risks, incidents, and progress against improvement plans.
Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
Work with cross-functional colleagues to improve the handover between funding and payments and resolve wider operational challenges.
Ensure the Team Leads communicate process and system changes clearly and provide the training needed to put them into practice.
Oversee incident follow-up, identifying root causes and ensuring corrective actions are completed.
About You
At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
Experience coaching and developing people, with the ability to guide Team Leads and build their confidence and decision-making skills.
A strong understanding of payment processing, reconciliation, fund allocation, and operational controls, alongside the ability to develop a detailed understanding of YouLend's funding processes.
Working knowledge of anti-money laundering procedures and their relevance to operational activities.
Strong analytical skills, with the ability to interpret performance data and turn findings into practical improvements.
Sound judgment when managing escalations, competing priorities, and time-sensitive decisions.
Clear communication skills and the ability to work effectively with colleagues, partners, and senior stakeholders.
A hands-on, adaptable approach and a consistent focus on accuracy, accountability, and team development.
Desirable
Experience managing Team Leads or supervisors.
Experience supporting operational growth, process automation, or system changes.
SQL skills and familiarity with Metabase or similar reporting tools.
Job Benefits
We offer comprehensive benefits package that includes:
Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
Dental plan coverage
Vision plan coverage
Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
Basic Life & AD&D Insurance.
International travel insurance covered if traveling abroad for work purposes.
Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
