The MSFS Investor Services (“IS”) team maintains share registers and supporting every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support.
As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.
MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success. Join us and become part of a team that combines technical excellence, client-first service, and a commitment to industry-leading standards.
We are seeking an Investment Services Professional in Purchase and New York City.
Responsibilities of an Investor Services (IS) Professional:
Providing day-to-day Investor services to both the Fund Manager and the investors in the fund
Providing oversight and guidance to other members on the team
Keeping line management appraised of operational issues in a timely manner
Principle Accountabilities:
Service Delivery
Act as a primary contact point for fund investors
Act as a primary contact point to the Fund Manager for investor related information
Provide authorized parties with copies of fund investment documentation
Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures
Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
Process the cash movements associated with investor activity
Provide investors and their nominees with statements, contract notes and other documentation
Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
Ensuring that the records of the fund are maintained in a complete and organized manner
Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
This role has particular responsibility for the second level review of activity entered by fellow team members
All of the above should be carried out in compliance with the Service Level Agreements agreed with each client
Skills Required
Team Leadership: An IS Professional in Investor Services plays a key role in the day-to-day operation of our team
Key responsibilities:
Training and mentoring of some individual team members
Ensure that individual team members are aware of the polices, controls and procedures that apply to their role
Providing an escalation point for team members
Ensuring that line management are made aware of any issues in a timely manner
Highlighting resource constraints to line management
Compliance: Investor servicing requires compliance with a range of policies.
Key responsibilities:
A detailed knowledge of the offering documentation for the funds being serviced
A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls
Projects: The IS Professional plays an important role in various IT and Operational Projects.
Key responsibilities:
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)
Participating in the in conversion of records from other administrators
Expected base pay rate for the role will be between $95,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
