Responsibilities
- Serve as a subject matter expert and functional expert in the PeopleSoft Financials and Supply Chain (FSCM) business areas such as Record to Report, Order to Cash or Procure to Pay.
- Triage tickets and service request based on service workflow, resolve tickets and assign tickets to the development team as required.
- Support client business events where applicable, e.g., Year-End close.
- Work closely with the Service Delivery Manager and Engagement Manager and provide updates on incidents and service request tickets.
- Work with business users, as appropriate, to understand issues, requirements (for enhancements) and create specification documents.
- Work on design, monitor development progress, and perform system testing for incident resolutions and enhancements to the application.
- Employ best practices in defining requirements, assessing client requirements, and determining optimal solutions for customer’s business problems.
- Establish strong relationships with customer’s business and IT stakeholders and serve as a trusted advisor to the customer.
- Collaborate with project teams, stakeholders, and other vendors for successful project outcomes.
- Collaborate internally with other ERPA functional team members to share knowledge and best practices and demonstrate thought leadership.
- Support ERPA pursuit efforts with functional knowledge/experience.
Required Skills
- Minimum 15 years of work experience in PeopleSoft Financials & Supply Chain (FSCM) modules
- Expertise in core modules (GL, AP, AR, PO, BI, INV) and broad knowledge of other FSCM modules, e.g., Cash Management, Treasury, PC, Contracts, ePro
- Proven experience in leading functional streams of PeopleSoft projects
- Excellent communication and customer handling skills
- Ability to thrive in a team-based environment
- Ability to manage expectations of different project stakeholders
- Have a proactive approach to problem solving
- Experience working in an SLA driven environment
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job.
Ifyou like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
