Requisition SummaryFunctional Application Managers (FAMs) are a crucial link between the application systems, external and internal users, and PACCAR technical teams to ensure seamless operations and user satisfaction. With a focus on resolving operational issues and addressing application-related queries, the FAMs ensure prompt support in our coverage areas. They also play a key role in ensuring applications meet business expectations in day-to-day operations and during development of new features. This role will oversee documentation of system-oriented practices, drive process improvement initiatives, streamline case management, ensure proxy coverage, and coordinate with global operations teams.
This role reports to the Aftersales Business Product Manager for Service and Diagnostics and is based out of Renton, WA, or Lewisville, TX.
Job Functions / Responsibilities- Collaborate with the Aftersales Business Product Manager, Product Owner, and FAM counterparts in process standardization and strategic planning for VIPS and RMI.
- Support product owners in system health monitoring, backlog prioritization, and execution of bug fixes and application enhancements.
- Identify AI opportunities to create operational efficiencies for FAM processes.
- Ensure compliance of defined governance structures.
- Serve as primary FAM for the Vehicle Information Publication System (VIPS) and the Repair and Maintenance Information (RMI) portal during rollout and post-launch.
- Liaise between technical teams, business product owners, and end users for RMI and VIPS development and issue resolution activities.
- Represent technical teams during business discussions on functional and non-functional requirements for application enhancements.
- Support internal content, parts, and customer-facing teams with root cause analysis, triaging, and issue resolution for RMI and VIPS.
- Serve as a subject matter expert/point of contact on RMI, VIPS, Integrated Parts Publication System (IPPS), and related systems' architecture for the business teams.
- Coordinate end-to-end testing, execute functional validation, and guide user acceptance testing for VIPS and RMI.
Qualifications- Bachelor's degree in information technology, information systems, computer science, data science and analytics, or a related field; candidates with a degree in an unrelated discipline may qualify with relevant professional experience.
- 5 years' experience in the trucking or automotive industry, IT, or global companies as an IT professional, business analyst, technical support specialist, or in a related area.
- Aftermarket systems knowledge, such as ECAT, Teamcenter, ServiceNet, or Engine RMI
- Strong analytical and problem-solving skills.
- Technical aptitude and ability to succinctly communicate complicated topics.
- Ability to perform in a fast-paced, results-oriented environment.
- Exceptional organization, attention to detail and time management skills.
- MS Office, SharePoint, and Vizio experience.
- Continuous improvement and learning to support the evolution of our department.
- Motivated to provide high-quality technical products for customers and dealers.
- Strong written and verbal communication.
Preferred Qualifications- Master's degree in a related field.
- Direct experience in business-facing technology roles.
- SME knowledge of IPPS or other vehicle information data tools.
- Proven ability to coordinate teams with global coverage and across different time zones.
- Experience supporting enterprise applications or customer-facing technology solutions.
- Demonstrated experience working with Azure DevOps, Salesforce CRM, Dynamics 365, or equivalent tools.
- Experience or training in Agile and Six Sigma.
- Practical experience leveraging AI to streamline workflows and processes.
- Ability to travel up to 40%, domestic and international.
PACCAR Benefits:As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Additional Job Board InformationSalary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $104,100 - $146,630 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
