Functional Analysts are responsible for: understanding the requirements of international users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications.
Costco's eCom Fulfillment Solutions team is leveraging modern, Saas-based Supply Chain solutions to optimize its warehouse operations and enhance their customer omnichannel shopping experience. We are seeking a Functional Analyst specializing in Saas-based Warehouse Management systems. Costco's SaaS-based Warehouse Management Systems are utilized globally. Warehouse systems are rapidly growing with new features and product offerings added on a regular basis.
This team works closely with external vendors, internal IT teams, and international business stakeholders to deliver features, ensure that our service level objectives are met, and effectively improve service uptime and performance. The Functional Analyst will partner with various teams to gather and analyze requirements, configure, and optimize the Reply LEA and MA (Manhattan Active) systems to meet the needs of our business, as well as design and develop Manhattan Supply Chain Intelligence (SCI) reports. The ideal candidate will have experience with Reply LEA, MA WMi and Manhattan Active WM, or similar Supply Chain/Warehouse Management systems with strong analytical skills, and enthusiasm to drive continuous improvement in our operations.
Job Duties/Essential Functions- Analyzes and delivers complex cross-functional business requirements and process flow initiatives.
- Performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement.
- Assists teammates in growing and developing the skills necessary to elicit and translate requirements into functional design.
- Executes and leads the development of technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.
- Develops technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.
- Designs, develops, and executes testing protocols to include: unit testing, integration testing and system testing, as driven by the requirements.
- Performs systems and data analysis on applications to understand functional design requirements determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Manages, defines, drives and executes as needed, the implementation of configurations across applications and interfaces.
- Assists teammates in growing and developing the skills necessary to grasp team application concepts and tool suite.
- Identifies and resolves problems often anticipating issues before they occur or before they grow; develops and evaluates options, and implements solutions.
- Participates in the development of deployment and release work plan tasks within a phase.
- Coordinates, plans, designs, and produces deliverables for the training phase.
- Develops and ensures adherence to establishment of standards, best practices, governances, and patterns.
- Performs implementation and configuration of Reply LEA and MA systems, ensuring alignment with confirmed priority, business requirements, and team objectives.
- Designs, develops, configures, and test reports using Manhattan SCI.
- Collaborates with stakeholders to gather, analyze, and document business requirements and translate them into technical requirements and/or functional specifications.
- Assists the QA resources in designing Test Plans and executing Test Cases to ensure the system meets the functionality and/or performance expectations.
- Provides expert-level support and troubleshooting for Reply LEA, MA, and Manhattan SCI-related issues by taking appropriate actions to prevent, investigate, and resolve system and/or process problems.
- Partners and supports the Product Management team in communicating with peers, vendors, business stakeholders, and management to understand clear scope for all requests.
- Develops, maintains, and shares knowledge assets to drive faster issue resolutions, efficiency, and continuous improvement.
- Collaborates with appropriate business and IT teams to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.
- Ensures timely, clear communication regarding high-priority issues with the appropriate stakeholders.
- Identifies, documents, coordinates, and tracks resolution progress and incident/problem trends in relation to vendor services, ensuring vendor's contractual compliance.
- Collaborates with external teams to ensure alignments on priorities, development tasks, testing execution, and deployment activities.
- Develops and delivers training materials, SOP, knowledge-sharing sessions, and feature demo to end-users.
- Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.
- Monitors system performance and identifies opportunities for optimization, enhancement, and performance improvement.
- Documents and manage risks, issues, assumptions, and constraints impacting delivery efforts.
- Develops and coordinates operational controls, and associated metrics to measure success.
- Participates in periodic audits for solutions, planning, and delivery functions.
- Stays current with industry trends and best practices related to Reply LEA, MAO, Manhattan SCI, and related technologies.
- Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery- Computer, phone, printer, copier, fax
Non-Essential Functions- Assists in other areas of the department as necessary.
- Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery- Same as Essential Functions.
Experience, Skills, Education & Licenses/CertificationsRequired:- 3+ years of experience working with Reply LEA, MAO, or similar Supply Chain/Warehouse Management systems.
- 3+ years of experience developing reports using Manhattan SCI, IBM Cognos Analytics, or similar BI/Analytics/Reporting platforms.
- Proven track record of successfully implementing and configuring Warehouse Management and BOPIW solutions in a complex business environment.
- Strong analytical and problem-solving skills, with the ability to think strategically, drive solutions, and effectively negotiate with vendors/other teams to create a mutually beneficial solution.
- Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
- Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.
- Resourceful, self-motivated, and accountable team player with a constructive mindset.
- Ability to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
- Ability to travel domestically and internationally up to 50%.
Recommended: - Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Familiarity with working with vendors under a SaaS model.
- Familiarity with Costco business areas from an IT perspective.
- Experience with service and project management tools ServiceNow, Jira, or similar tools.
- Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
- Successful internal candidates will have spent one year or more on their current team.
Other Conditions- Management will review the Job Analysis for this position prior to a job offer.
Required Documents• Cover Letter
• Resume
• Last two performance reviews
• Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)
Pay Ranges:
Level 1 - $36.06/hr - $48.08/hr
Level 2 - $95,000 - $125,000
Level 3 - $115,000 - $145,000
Level 4 - $135,000 - $175,000
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
