The Lead Support Engineer will manage our front-office support team and actively contribute in a variety of areas, including: support and configuration of order management and trading technologies; support and configuration of proprietary Linux and Java application servers used by Portfolio Managers, Traders, Operations and Compliance; support of daily batch processes; and liaison with other technology areas and business teams to triage and resolve issues.
Responsibilities:Lead production support team
Support business teams using proprietary and vendor applications
Support business teams using Charles River Development order and trade management technologies
Perform administration, configuration and general maintenance of Charles River Development order and trade management technologies, including FIX, OASYS, CTM, GTSS and EMS platforms
Participate in the development and on-going refinement, enhancement and continuous process improvement of Charles River based order and trade management technologies
Assist in the development, configuration, testing, training and deployment of proprietary and vendor application releases and patches
Assist with Business Continuity planning and testing
Partner with other Technology groups to ensure quality standards are met
Knowledge, Skills & Abilities:- 6+ years of hands-on front office asset management technology experience
- 3+ years of experience supporting and maintaining CRD IMS v9, including FIX, OASYS and CTM
- 2+ years configuring job schedulers, Quartz/Tidal/Autosys experience preferred but not required
- Strong knowledge in SQL and relational database concepts; MS SQL Server preferred
- Strong knowledge of Linux; including command line tools and shell scripting
- Strong knowledge of application release management
- Client focused, committed to excellence, strong attention to detail and a team player
- Excellent written and verbal communications skills
- Excellent time management skills
- Proactive and analytical with strong problem solving skills
- Proven ability to work under pressure in a mission critical operations and technology support environment
- Proven ability to partner with internal departments to deliver superior services
