Description
The Hotel Front Desk Supervisor oversees daily front desk operations and supports the front office team in providing efficient, professional, and welcoming service to hotel guests. This position supervises front desk staff, handles guest concerns, ensures accurate reservations and billing, and helps maintain high standards of guest satisfaction.
Responsibilities
$45
Qualifications
• High school diploma or equivalent; hospitality or hotel management education is a plus.
• 1-3 years of hotel front desk or guest services experience, preferably with supervisory experience.
• Strong customer service and communication skills.
• Ability to lead and motivate a team.
• Strong organizational and problem-solving abilities.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with hotel property-management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
